Michaela Dow
Wallingford,CT
Summary
Dedicated dental professional with over 30 years of experience in patient care and office management. Known for effective communication, detail orientation, and problem-solving skills, committed to enhancing patient experiences and streamlining office operations.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Dental Assistant/Office Manager
Main St. Dental
Wallingford, Connecticut
11.1992 - 12.2025
- Managed daily office operations and administrative functions for a dental practice.
- Oversaw billing processes and insurance claims submissions for patient accounts.
- Scheduled appointments and coordinated patient follow-ups for optimal care continuity.
- Trained and supervised front desk staff to ensure quality patient service.
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared examination rooms with necessary tools and equipment for efficient workflow.
- Maintained accurate patient records and updated information in dental software.
- Sterilized instruments and managed inventory of dental supplies regularly.
- Supported new staff training by sharing best practices and procedural guidelines.
- Implemented office policies to streamline workflows and improve communication.
- Assisted in developing marketing strategies to promote dental services effectively.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
Dental Assistant
United States Navy, USN
Norfolk, VA
05.1989 - 02.1992
- Assisted dental professionals during patient examinations and procedures to ensure efficient workflow.
- Prepared and sterilized dental instruments and equipment to maintain infection control standards.
- Informed patients on oral hygiene practices and post-treatment care instructions to promote better health outcomes.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained patient records while ensuring confidentiality of sensitive information.
- Scheduled appointments and coordinated patient flow in the clinic.
- Supported inventory management by tracking supply levels and ordering supplies.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Skills
- Billing and coding
- Patient records management
- Digital radiography
- Instrument sterilization
- Infection control
- Appointment scheduling
- Office management
- Customer relationship management
Certification
- DANB Xray Certification
- DANB Infection Control Certification
Timeline
Dental Assistant/Office Manager
Main St. Dental
11.1992 - 12.2025
Dental Assistant
United States Navy, USN
05.1989 - 02.1992