Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Durham

Union City,GA

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Kids Footlocker
09.2015 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Call Center Customer Service Representative

LHI
06.2021 - 01.2022
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

No Degree - Dental Assistant

Altierus Career College
Norcross, GA
11.2022

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2017

High School Diploma -

Stone Mountain High School
Stone Mountain, GA
05.2013

Skills

  • Employee Scheduling
  • Recruiting and Interviewing
  • Operations Management
  • Sales Reporting
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Customer Relationship Management (CRM)
  • Team Motivation
  • Employee engagement
  • Adaptability and flexibility
  • Creative thinking
  • Effective communication

Timeline

Call Center Customer Service Representative

LHI
06.2021 - 01.2022

Assistant Manager

Kids Footlocker
09.2015 - Current

No Degree - Dental Assistant

Altierus Career College

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

Stone Mountain High School

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Michaela Durham