Michaela Ganser
LaFayette
Summary
Fulfillment operations professional with strong expertise in logistics, inventory management, and process optimization. Known for fostering team collaboration and driving results, ensuring operational efficiency and customer satisfaction. Highly adaptable to changing needs, consistently delivering reliable solutions under pressure. Key skills include supply chain coordination, warehouse management, and strategic planning.
Overview
9
9
years of professional experience
Work History
Fulfillment Manager
Gen V Labs (Ayrloom)
10.2022 - Current
- Efficiently manage a team of 9 while successfully coordinating deliveries and dispatch to over 200 dispensary locations throughout the state
- Reach out to prospective clients and assist marketing team when needed
- Track and monitor inventory, send out customer invoices and credit notes
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Organized records of vehicles, schedules and completed orders.
Server, Bartender, Host & Expo
Heritage Hill Brewhouse
05.2021 - 01.2024
- Greet customers and use seating software to find a table for them
- Serving food and beverages while maintaining high quality service to 100+ customers daily
- Double check orders are correct from the kitchen and make sure all customers leave with a positive experience
Office Manager
Gen V Labs (Ayrloom)
10.2022 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory as well as company inventory while ordering requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Production Manager
Enchanté Accessories
01.2016 - 01.2022
- Negotiated pricing with factories to achieve target costs while maintaining customers costing strategies
- Monitored production schedules to make sure orders shipped on time from the Orient and on time to our customers
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Reviewed work for quality and compliance with company standards and design specifications.
Education
Bachelor of Business Administration - Business Management
LIM College
New York, NY01.2014
Skills
- Microsoft Office
- Verbal & Written communication
- Social media platforms
- Warehouse operations
- Customer relations
- Staff training
- Inventory monitoring
- Root-cause analysis
- Forecasting
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Office Manager
Gen V Labs (Ayrloom)
10.2022 - 03.2023
Fulfillment Manager
Gen V Labs (Ayrloom)
10.2022 - Current
Server, Bartender, Host & Expo
Heritage Hill Brewhouse
05.2021 - 01.2024
Production Manager
Enchanté Accessories
01.2016 - 01.2022
Bachelor of Business Administration - Business Management
LIM College
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