Michaela Hahn

Promoted from Team Member to Shift Lead to Assistant Manager.

• Responding to and resolving customer inquiries and complaints in a professional manner.
• Participates in the hiring process by screening resumes, conducting interviews, and proceeding with offers or rejections.
• Lead trainer for new hires.
• Creates weekly staff schedules to ensure adequate coverage and time-off requests.
• Staying up to date on menu changes and LTO drinks to offer current and accurate information, answer questions, and assist customers in selecting optimal drink choices based on individual preferences.
• Build and foster positive relationships with new and returning guests to strengthen guest loyalty.
• Count deposits, and reconcile cash to ensure accurate financial records.
• Monitor inventory trends by assessing supply and demand, reducing overstock, and shortages.

• Developed and maintained relationships with high schools, community-based organizations, and other institutions to identify potential student recruits.
• Conducted outreach activities, such as attending college fairs and visiting local high schools, to promote the university to prospective students.
• Organized information sessions that entailed thirty-minute presentations and campus tours for prospective students and their families.
• Collaborated with faculty members and staff from various departments within the university to ensure alignment of recruitment objectives.
• Responded promptly to inquiries from potential students via email or phone.
• Maintained accurate records of all contacts with prospective students throughout the recruitment process.
• Collaborated with social media teams to co-create content on the university's platforms.
• Created marketing materials such as brochures, flyers, newsletters, and web content to advertise university programs.
• Boosted registrations by 11% by improving promotional, outreach, and parent engagement strategies.