Michaela Harrison
Round Rock,TX
Summary
Entry level Information Technology professional currently completing Bachelor of Science degree in Software Engineering and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
6
6
years of professional experience
1
1
Certification
Education
Bachelor of Science - Computer Science Software Engineering
Colorado Technical University
Colorado Springs, CO10.2025
Training Program - Microsoft Power Platform
Microsoft Power Up Program
Remote02.2024
Training Program - Information Technology
New Horizons Computer Learning Center
Richmond, VA10.2020
High School Diploma -
Benjamin O. Davis Sr. High School
Houston, TX06.2017
Certification
CompTIA Security+ CE
- Skills Acquired: Network Security, Threats and Vulnerabilities, Data and Host Security concepts, Access Control and Identity Management, Troubleshooting and Problem Solving, Network Protocols and Standards
Academic Projects
Network Security Lab Experience, 8/2023 to 10/2023
- Simulated Network Environment Management: Focused on identifying and addressing potential security vulnerabilities. This hands-on experience was pivotal in understanding real-world network security challenges.
- Security Protocols and Threat Response: Developed and tested security protocols to counteract various cyber threats, enhancing the overall security posture of the simulated network.
- Firewall Configuration and Management: Configured and managed both host and perimeter firewalls, demonstrating a deep understanding of network defense mechanisms and their practical applications in controlling network traffic and preventing unauthorized access.
- Network Hardware Installation: Skillfully installed network adapters and switches, showcasing proficiency in setting up and managing essential networking hardware, a fundamental skill for system administrators.
- Intrusion Detection and Prevention Systems: Implemented and configured Snort as both a Network Intrusion Detection System (NIDS) and a Network Intrusion Prevention System (NIPS). Demonstrated expertise in monitoring network traffic for suspicious activity and effectively preventing malicious attacks.
Work History
Patient Account Associate II
Virtual Business Office Associates
01.2022 - Current
- Utilized ResQ and Epic programs to create invoices, letters and other documents.
- Monitored outstanding invoices and performed collections duties.
- Corrected, completed and processed claims for multiple payer codes.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by consistently achieving the targeted recovery rate.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Promoted consistent accuracy of billing information by reconciling and auditing 1,300 accounts monthly.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 30 days.
- Conducted in-depth analysis of inquiries and complaints to compose appeal letters for clients.
- Adjusted client accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
- Contacted clients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Electronically submitted bills according to compliance guidelines.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Fixed identified issues to increase productivity and boost workflows.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Inspected accounts to verify conformance with customer specifications and company quality standards.
OHI/Billing/Recovery Specialist
Benefit Recovery Specialist
11.2020 - 01.2022
- Effectively research and resolve prescription processing rejections to ensure timely filing of claims.
- Contact insurance companies as required to obtain and enter accurate benefit information to positively impact insurance processing and minimize rejections.
- Determined appropriateness of payers to protect organization and minimize risk
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Paralegal Specialist
U.S. Army
12.2017 - 12.2020
- Efficiently set up workstations for new employees, ensuring seamless integration into the company's internal network.
- Configured systems for access to essential internal resources and network printers.
- Utilized Dragon software to record separation board proceedings, showcasing adeptness in managing specialized software.
- Conducted thorough sound checks, configured recording software, and adjusted audio settings during legal proceedings to ensure clarity and quality of recorded material.
- Provided legal support and guidance to different organizations on Fort Lee and the surrounding Virginia area.
- Provided legal support to installation of about 90,000 soldiers, civilians and department of defense employees.
- Prepared correspondence and conducted legal research for attorneys.
- Orchestrated witness travel for court-martial and administrative legal actions.
- Prepared charge sheets, court documents, and confinement paperwork.
- Worked with the Criminal Investigation Division and Military Police Investigators on numerous investigations.
- Processed and prepared memorandums for the installations executive officer adhering to prescribed guidelines and conventional format.
- Served as a liaison between different agencies and the installation division chief for legal correspondence.
- Utilized and maintained a log of all records handled by the legal office.
- Provided quarterly and monthly reports using an automated management information system (MJO) to review all legal matters documented and completed by subordinates and main legal office.
- Used Microsoft 365 software to produce documents, spreadsheets, reports, and graphs.
- Assisted attorneys in preparation for motions, interviews, and trials.
- Assisted company, battalion, and brigade commanders on various military justice issues.
- Supported family law proceedings by managing documents such as wills, separation degrees, and powers of attorney.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Prepared and filed non-judicial punishment and other legal documents for military justice system.
- Managed separation board proceedings and duty determinations.
Skills
- Administrative Experience
- Legal Drafting
- Computer literacy
- Records management
- Accounts Receivable
- Malware Identification
- Conflict resolution
- Threat Detection
- Hardware knowledge
- Network Security
- Access Control
- HIPAA understanding
Additional Information
- Awards: National Defense Service Medal September 2017, Army Good Conduct Medal July 2020
- Secret Clearance
Timeline
Patient Account Associate II
Virtual Business Office Associates
01.2022 - Current
OHI/Billing/Recovery Specialist
Benefit Recovery Specialist
11.2020 - 01.2022
Paralegal Specialist
U.S. Army
12.2017 - 12.2020
Bachelor of Science - Computer Science Software Engineering
Colorado Technical University
Training Program - Microsoft Power Platform
Microsoft Power Up Program
Training Program - Information Technology
New Horizons Computer Learning Center
High School Diploma -
Benjamin O. Davis Sr. High School
CompTIA Security+ CE
- Skills Acquired: Network Security, Threats and Vulnerabilities, Data and Host Security concepts, Access Control and Identity Management, Troubleshooting and Problem Solving, Network Protocols and Standards
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