Michaela Jennelle

Dispatch calls to troopers.

Answer phone calls, take down all the information needed and get people the help they need, while answering radio traffic for multiple troopers, checking hits, typing and multitasking

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Dispatch for law enforcement, ems and fire as well as taking 911 calls and keeping the caller calm while getting them help enroute .

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Acquired comprehensive skills across all sleeper line positions to maintain uninterrupted workflow.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Witnessed and actively prevented theft incidents.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.