Michaela Keller
Charlotte,NC
Summary
Skilled Bartender Shift Manager with substantial background in hospitality management. Demonstrated skills in team leadership, inventory control, and customer service within fast-paced bar environments. Reputed for improving operational efficiency and boosting team morale. Proven ability to create unique cocktail recipes that enhance patron experiences.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
MAL ENTERTAINMENT
CHARLOTTE, NC
08.2014 - Current
- Managed bar operations and ensured smooth workflow during busy shifts.
- Trained and mentored new bartenders on service standards and cocktail preparation.
- Coordinated inventory management and maintained stock levels for beverage supplies.
- Provided exceptional customer service by addressing guest inquiries and complaints.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Assessed employee performance regularly through observation and feedback sessions.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
Bartender
FOX AND THE HOUND
Charlotte, NC
02.2017 - 09.2017
- Maintained cleanliness of bar area and equipment for safety compliance.
- Provided excellent customer service through attentive listening and prompt service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer, and cocktails for patrons.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
Front Desk Manager
Quality Inn Hotel
Huntersville, North Carolina
11.2011 - 03.2013
- Managed daily front desk operations and ensured efficient guest service.
- Resolved guest complaints and provided effective solutions promptly.
- Coordinated guest check-in and check-out processes to enhance efficiency.
- Maintained accurate records of guest information and transactions.
- Collaborated with housekeeping to ensure room readiness for guests.
- Implemented front desk policies to improve service consistency and quality.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Education
Some College (No Degree) - NURSING
Central Piedmont Community College
Charlotte, NCSkills
- Inventory management
- Cash handling
- Customer service
- Team collaboration
- POS system operation
- Upselling strategies
- New hire training
- Sales expertise
Timeline
Bartender
FOX AND THE HOUND
02.2017 - 09.2017
Bartender Shift Manager
MAL ENTERTAINMENT
08.2014 - Current
Front Desk Manager
Quality Inn Hotel
11.2011 - 03.2013
Some College (No Degree) - NURSING
Central Piedmont Community College