Michaela Kenney
Gainesville,FL
Summary
Hardworking customer service employee with 5+ years of experience. Dedicated to work while maintaining affability, building connections with the community. Adept at problem solving, conflict resolution, and team-building. Maintains an environment that produces high-quality products and experiences, while adding an artistic and creative flair.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Coffee Culture
Gainesville, FL
03.2020 - Current
- Directly supervise personnel
- Train all new hires
- Organize team meetings to assess areas of improvement and to encourage team morale
- Responsible for maintaining the store in stock of all products, including having direct communication with vendors
- Maintain store cleanliness and came up with systems to facilitate ease in doing so
- Handle conflicts with customers, and use feedback to provide better service or products
- Handle personnel scheduling
Minor Catering Experience
Coffee Culture
Gainesville, Florida
03.2020 - Current
- Transported and served a simplified menu at public events
- Maintained a stocked, clean, and efficient environment at events spanning the course of several days
Inventory Transport
Coffee Culture
Gainesville, FL
03.2020 - Current
- Purchase and transport necessary products and stock on a weekly basis
Education
High School Diploma -
Buchholz High School
Gainesville, FL01-2020
Santa Fe College
Gainesville, FLSkills
- Customer service
- Creativity
- Dependability
- Problem solving
- Teamwork
- Leadership
- Willingness to learn
- Conflict resolution
- Hardworking
- Compassion
Certification
Certified in Microsoft Word, Powerpoint, and Excel, as well as Adobe Flash and Photoshop
References
References available upon request.
Timeline
General Manager
Coffee Culture
03.2020 - Current
Minor Catering Experience
Coffee Culture
03.2020 - Current
Inventory Transport
Coffee Culture
03.2020 - Current
High School Diploma -
Buchholz High School
Santa Fe College
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