Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Layton

Forney

Summary

Detail-oriented high school graduate with experience in administrative support, customer service, data entry, and office operations. Communicates professionally, manages multiple responsibilities, and maintains accurate records in fast-paced environments. Strong organizational skills and reliability contribute to effective service delivery. Eager to enhance business and customer service skills within a professional organization.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

New Generation Processing Center
Forney
11.2024 - Current
  • Maintain accurate client records and enter information into company databases with a high level of accuracy.
  • Provide professional customer service while handling sensitive client information with confidentiality and attention to detail.
  • Organize and manage physical and electronic files to support efficient business operations.
  • Coordinated client appointments for notary services, ensuring timely confirmation of dates, times, and locations.

Developed marketing materials, flyers, and social media content to effectively promote business services and enhance client engagement.

Package Handler

FedEx
Mesquite
09.2024 - 07.2025
  • Handled loading and unloading of packages from delivery vehicles using manual and powered equipment, supporting timely dispatch.
  • Sorted packages efficiently for timely deliveries to customers.
  • Moved packages safely to designated areas, ensuring organized workflow within facility.
  • Stacked boxes onto pallets efficiently to optimize storage space and facilitate easy access.
  • Coordinated with team members to maintain workflow during peak hours.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Managed inventory levels by tracking incoming and outgoing packages.

Team Member

Chic-Fil-A
Terrell
06.2022 - 08.2022
  • Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced restaurant environment.
  • Coordinated with team members to ensure efficient service during peak hours, contributing to a positive dining experience.
  • Operated cash register, processing transactions accurately to maintain customer flow and satisfaction.
  • Communicated effectively with customers to address inquiries and resolve issues.
  • Maintained cleanliness and organization of dining area and kitchen facilities.

Education

High School Diploma -

Creative Climb Academy
Waco, TX
05-2025

Skills

  • Administrative Support
  • Appointment coordination
  • Data entry
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Customer Service
  • Communication

Timeline

Administrative Assistant

New Generation Processing Center
11.2024 - Current

Package Handler

FedEx
09.2024 - 07.2025

Team Member

Chic-Fil-A
06.2022 - 08.2022

High School Diploma -

Creative Climb Academy
Michaela Layton