Michaela Lewis
Henrico,VA
Summary
Friendly results-oriented professional committed to delivering outstanding customer service and support. Strong ability to utilize product knowledge for effective problem-solving. Committed to achieving positive outcomes and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Amazon
San Diego, California
03.2024 - 06.2025
- Handled customer complaints professionally, achieving satisfactory resolutions and positive feedback.
- Actively listened to customer concerns, addressing them promptly and escalating major issues.
- Achieved high levels of customer satisfaction through empathy, patience, and effective problem-solving.
- Processed customer returns efficiently, ensuring a seamless experience.
Domestic Engineer
Stay At Home Mom
Richmond, VA
04.2022 - 03.2024
- Manage schedules and organize appointments for a family of five, including medical appointments, extracurricular activities, and social engagements.
- Oversee weekly household budgets of up to $3,000, ensuring that all expenses are within budget, and that financial goals are being met.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Claims Reviewer (Remote)
Browngreer PLC
Richmond, Virginia
03.2021 - 04.2022
- Ensured timely resolution of claims by prioritizing workload, and meeting strict deadlines.
- Reviewed claims for compliance with company policies and regulatory standards.
- Collaborated with cross-functional teams to resolve complex claim disputes.
- Analyzed documentation to ensure accuracy and completeness of claims submissions.
Document Clerk (Remote)
Trustpoint.One
Richmond, Virginia
10.2020 - 03.2021
- Accurately evaluated and assigned values to complex legal claims, while maintaining data integrity to ensure excellent client service.
- Reviewed legal documents and client databases to ensure completeness and accuracy, and generate correspondence and reports.
- Provided assistance with inbound and outbound document processes, document sorting, and logging.
- Processed incoming and outgoing documents to ensure timely distribution.
Administrative Assistant
Starling International Childcare Learning Complex
Richmond, VA
07.2019 - 09.2019
- Cultivated a positive work environment through effective communication and strong professional relationships.
- Streamlined administrative tasks by implementing efficient office procedures.
- Managed filing systems and data entry alongside various clerical responsibilities.
- Delivered front desk support, greeting visitors and addressing inquiries promptly.
- Maintained inventory of office supplies by regularly assessing stock levels.
- Assisted coworkers with special tasks on a daily basis to enhance team productivity.
- Provided comprehensive administrative support to executive team, ensuring seamless operations.
Lead Teacher's Assistant, Toddler Room
Starling International Childcare & Learning Complex
Richmond, VA
06.2019 - 08.2019
- Developed and implemented engaging and effective lesson plans and materials, aligned with educational goals, and utilizing a variety of teaching methods for over 20 children.
- Built and maintained positive relationships with parents and children, fostering a supportive and collaborative learning environment.
- Communicated effectively with students, parents, and staff to ensure a safe, informed learning community.
- Collaborated with peers to enhance the work environment, and support instructional planning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained a positive classroom environment that encouraged student participation and respect.
Administrative Assistant/ File Specialist
Radford University
Radford, VA
08.2016 - 05.2019
- Maintained strict confidentiality of sensitive information by implementing secure filing systems and privacy policies.
- Achieved accurate record-keeping with meticulous data entry and robust database management practices.
- Oversaw student document filing and retrieval, ensuring comprehensive guardianship over records.
- Conducted intake procedures, including indexing and scanning of confidential student information.
- Managed clerical tasks alongside filing system operations to enhance overall workflow.
Retail Sales Associate
Old Navy
Richmond, Virginia
06.2017 - 08.2017
- Assisted customers in selecting clothing and accessories based on their preferences.
- Maintained store organization by restocking merchandise and arranging displays.
- Processed cash and card transactions accurately at the point of sale.
- Helped customers with merchandise purchases, exchanges and returns.
- Processed orders, returns, credits, and exchanges according to company policies.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA05.2020
Bachelor of Science - Psychology
Radford University
Radford, VA05-2020
Skills
- Conflict resolution
- Time management
- Document management
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Organizational skills
- Clerical support
- Customer service
- Computer proficiency
- Classroom management
- Lesson planning
Relocation
Relocated to Richmond, VA from San Diego, CA.
Timeline
Customer Service Associate
Amazon
03.2024 - 06.2025
Domestic Engineer
Stay At Home Mom
04.2022 - 03.2024
Claims Reviewer (Remote)
Browngreer PLC
03.2021 - 04.2022
Document Clerk (Remote)
Trustpoint.One
10.2020 - 03.2021
Administrative Assistant
Starling International Childcare Learning Complex
07.2019 - 09.2019
Lead Teacher's Assistant, Toddler Room
Starling International Childcare & Learning Complex
06.2019 - 08.2019
Retail Sales Associate
Old Navy
06.2017 - 08.2017
Administrative Assistant/ File Specialist
Radford University
08.2016 - 05.2019
Bachelor of Science - Criminal Justice
Radford University
Bachelor of Science - Psychology
Radford University
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