Michaela Mantie
Chester,Connecticut
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
5
5
years of professional experience
Work History
Front of House Manager
The Nest Coffee House
08.2021 - Current
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Working with neurodivergent individuals
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Managed approximately 20 customer calls per day
Sales Associate
Hollister Co
08.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Skills
- Customer- and service-orientated
- Maintaining Clean Work Areas
- Quality Control
- POS Systems Operations
- Staff Supervision
- Corporate Regulations
- Guest Satisfaction
- Assignment Delegation
Education
Bachelors of Arts - History, Humanities
Central Connecticut State University
New Britain05.2023
Associate of Arts - World History
Middlesex Community College - Middletown
Middletown, CT2019
Timeline
Front of House Manager
The Nest Coffee House
08.2021 - Current
Sales Associate
Hollister Co
08.2018 - 01.2021
Bachelors of Arts - History, Humanities
Central Connecticut State University
Associate of Arts - World History
Middlesex Community College - Middletown