Michaela Martin
Oologah,OK
Summary
Detail-oriented professional with strong organization and multitasking skills. Proficient in customer assistance and managing multi-line phone systems, enhancing overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Receptionist
Mark Allen Buick Gmc
Collinsville, OK
01.2026 - Current
- Greeted and assisted customers, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Electrical Apprentice
AME Electrical
Tulsa
03.2025 - 07.2025
- Assisted in installation and troubleshooting of electrical systems and components.
- Conducted routine inspections to ensure compliance with safety protocols and regulations.
- Supported senior electricians in diagnosing electrical issues and implementing solutions.
- Maintained tools and equipment, ensuring readiness for various tasks.
- Learned electrical codes and practices through hands-on experience and training sessions.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Handled installation of electrical components by splicing, joining, and connecting wire.
Service Advisor
The Mechanix
Skiatook, OK
09.2020 - 08.2023
- Assisted customers in identifying vehicle issues and recommended appropriate services.
- Managed service appointments and ensured timely follow-ups for customer satisfaction.
- Collaborated with technicians to communicate service updates and resolve customer inquiries.
- Developed detailed service estimates based on customer needs and vehicle conditions.
- Streamlined workflow processes to increase efficiency in service operations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Teacher
Legacy Childhood Early Learning Center
Tulsa, OK
06.2019 - 09.2020
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment that promoted social and emotional development.
- Collaborated with parents to support children's learning and address developmental concerns.
- Assessed student progress through observational techniques and adapted instruction accordingly.
Claims Technician
HCSC
Tulsa, OK
02.2016 - 06.2018
- Processed and adjudicated claims to ensure compliance with policy guidelines.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Conducted thorough audits of claims for accuracy and regulatory adherence.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Data inputting
- Multi-line telephone operation
- Positive and professional
- Attention to detail
- Problem-solving
- Multitasking and prioritization
Timeline
Receptionist
Mark Allen Buick Gmc
01.2026 - Current
Electrical Apprentice
AME Electrical
03.2025 - 07.2025
Service Advisor
The Mechanix
09.2020 - 08.2023
Teacher
Legacy Childhood Early Learning Center
06.2019 - 09.2020
Claims Technician
HCSC
02.2016 - 06.2018
High School Diploma -
Charles Page High School