Michaela Mitchell
Mount Pleasant,PA
Summary
Dedicated and highly responsible professional with a proven track record of providing the highest level of patient care in the clinical setting, coupled with a unique insight into expanding marketing opportunities.
Proactive and reliable, with a reputation for meticulous attention to detail and unwavering dedication to excellence in any job position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Assistant/Treatment Coordinator
Keystone Mini Dental Implant & Oral Maxillofacial 360
02.2024 - Current
- Manage 50+ incoming calls daily, collecting patient information, creating accounts, verifying both medical & dental insurances.
- Coordinate patients' insurance benefits.
- Direct & manage marketing for a existing oral surgeon, resulting in a 150 % increase in overall production.
- Greet patients in a courteous and professional manner.
- Developed knowledge of company products/procedures and services to make suggestions according to customer needs.
- Facilitate strong working relationships among staff members by fostering open lines of communication across departments.
- Provide exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increase case acceptance rates through persuasive presentation of treatment plan options and benefits.
Orthodontic Dental Assistant
Demaria Family Orthodontics
08.2023 - 12.2023
- Educated patients on proper oral hygiene practices to maintain healthy dentition during orthodontic treatment phases.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Sterilized rooms and prepped equipment and instruments for a high volume practice,
- Ensured precise fit of appliances by skillfully taking accurate dental impressions.
- Took x-rays, photographs, impressions and scanned dentition with iTerro
Digital Media Consultant
Ogden Directories
10.2022 - 07.2023
- Sales consultant for a digital media services; to increase SEO and increase the knowledge to consumers on the benefits.
- Generated new leads through effective networking, cold calling, and targeted marketing efforts to maintain steady pipeline of prospects.
- Conducted thorough market research to identify trends, competition, and target demographics for client's businesses.
- Assisted small businesses in reaching their digital marketing objectives by providing personalized consulting services tailored to their unique needs and goals.
- Advised clients on best practices in digital media, offering insight into emerging technologies as they became relevant within the industry space.
Veterinary Technician / Desk Receptionist
Mount Pleasant Animal Hospital
10.2019 - 10.2022
- Managed 80+ incoming calls per day
- Gathered pertinent information from 60+ clients daily
- Administered vaccines, drew blood, ran blood work, and prepped surgery room
- Communicated with outside offices to obtain records and transfer files for doctor/patient needs
- Scheduled/confirmed appointments.
Pastry Chef
Ironrock Taphouse
03.2022 - 05.2022
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Determined quantity of products to prepare for next day operation by maintaining a detailed production schedule.
- Developed cross-functional relationships with other culinary staff, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Decorated baked goods and designed visually appealing displays of finished products.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
Server
IronRock Taphouse
09.2021 - 04.2022
- Operated POS terminals to input orders, split bills and calculate totals
- Prepared desserts, and garnishes to assist kitchen staff
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Greeted customers, answered questions, recommended specials, wine and desserts to increase sales.
Server
The Filling Station
06.2019 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
The Filling Station
09.2017 - 06.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone
- Supported servers, food runners, and bussed tables to keep dining area ready for incoming guest.
Assistant Manager
The Gluten Free Oven
07.2014 - 10.2019
- Assisted in customer understanding of gluten-free products
- Maintained store in clean and neat manner
- Operated cash register, took phone orders, prepared/baked a variety of baked goods, washed dishes etc
- Set up visually appealing promotions,product displays; including packaging & labeling
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High school diploma -
Skills
- DENTRIX, MICROSOFT EXCEL & WORD
- EXPERIENCED IN GOOGLE SHEETS, GOOGLE DOCS & GOOGLE ANALYTICS
- BASIC IT TROUBLE SHOOTING
- DOCUMENT MANAGEMENT
- BUDGET PLANNING
- CLIENT RELATIONSHIP BUILDING
- ANALYTICAL THINKING
- QUANTITATIVE SKILLS
Certification
- CPR Certification, 09/01/23, 09/01/25
- Child abuse history clearance, Present
- Insurance Producer License, 01/01/24, 01/01/25
- Life & Health Insurance License, 01/01/24, 01/01/25
Timeline
Business Assistant/Treatment Coordinator - Keystone Mini Dental Implant & Oral Maxillofacial 360
02.2024 - Current
Orthodontic Dental Assistant - Demaria Family Orthodontics
08.2023 - 12.2023
Digital Media Consultant - Ogden Directories
10.2022 - 07.2023
Pastry Chef - Ironrock Taphouse
03.2022 - 05.2022
Server - IronRock Taphouse
09.2021 - 04.2022
Veterinary Technician / Desk Receptionist - Mount Pleasant Animal Hospital
10.2019 - 10.2022
Server - The Filling Station
06.2019 - 06.2020
Hostess - The Filling Station
09.2017 - 06.2019
Assistant Manager - The Gluten Free Oven
07.2014 - 10.2019
CCA Charter Academy - High school diploma,
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