Michaela Mitchell
Mount Pleasant,PA
Summary
Dedicated and highly responsible professional with a proven track record of providing the highest level of patient care in the clinical setting, coupled with a unique insight into expanding marketing opportunities.
Proactive and reliable, with a reputation for meticulous attention to detail and unwavering dedication to excellence in any job position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Assistant/Treatment Coordinator
Keystone Mini Dental Implant & Oral Maxillofacial 360
02.2024 - Current
- Manage 50+ incoming calls daily, collecting patient information, creating accounts, verifying both medical & dental insurances.
- Coordinate patients' insurance benefits.
- Direct & manage marketing for a existing oral surgeon, resulting in a 150 % increase in overall production.
- Greet patients in a courteous and professional manner.
- Developed knowledge of company products/procedures and services to make suggestions according to customer needs.
- Facilitate strong working relationships among staff members by fostering open lines of communication across departments.
- Provide exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increase case acceptance rates through persuasive presentation of treatment plan options and benefits.
Orthodontic Dental Assistant
Demaria Family Orthodontics
08.2023 - 12.2023
- Educated patients on proper oral hygiene practices to maintain healthy dentition during orthodontic treatment phases.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Sterilized rooms and prepped equipment and instruments for a high volume practice,
- Ensured precise fit of appliances by skillfully taking accurate dental impressions.
- Took x-rays, photographs, impressions and scanned dentition with iTerro
Digital Media Consultant
Ogden Directories
10.2022 - 07.2023
- Sales consultant for a digital media services; to increase SEO and increase the knowledge to consumers on the benefits.
- Generated new leads through effective networking, cold calling, and targeted marketing efforts to maintain steady pipeline of prospects.
- Conducted thorough market research to identify trends, competition, and target demographics for client's businesses.
- Assisted small businesses in reaching their digital marketing objectives by providing personalized consulting services tailored to their unique needs and goals.
- Advised clients on best practices in digital media, offering insight into emerging technologies as they became relevant within the industry space.
Veterinary Technician / Desk Receptionist
Mount Pleasant Animal Hospital
10.2019 - 10.2022
- Managed 80+ incoming calls per day
- Gathered pertinent information from 60+ clients daily
- Administered vaccines, drew blood, ran blood work, and prepped surgery room
- Communicated with outside offices to obtain records and transfer files for doctor/patient needs
- Scheduled/confirmed appointments.
Pastry Chef
Ironrock Taphouse
03.2022 - 05.2022
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Determined quantity of products to prepare for next day operation by maintaining a detailed production schedule.
- Developed cross-functional relationships with other culinary staff, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Decorated baked goods and designed visually appealing displays of finished products.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
Server
IronRock Taphouse
09.2021 - 04.2022
- Operated POS terminals to input orders, split bills and calculate totals
- Prepared desserts, and garnishes to assist kitchen staff
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Greeted customers, answered questions, recommended specials, wine and desserts to increase sales.
Server
The Filling Station
06.2019 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
The Filling Station
09.2017 - 06.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone
- Supported servers, food runners, and bussed tables to keep dining area ready for incoming guest.
Assistant Manager
The Gluten Free Oven
07.2014 - 10.2019
- Assisted in customer understanding of gluten-free products
- Maintained store in clean and neat manner
- Operated cash register, took phone orders, prepared/baked a variety of baked goods, washed dishes etc
- Set up visually appealing promotions,product displays; including packaging & labeling
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High school diploma -
Skills
- DENTRIX, MICROSOFT EXCEL & WORD
- EXPERIENCED IN GOOGLE SHEETS, GOOGLE DOCS & GOOGLE ANALYTICS
- BASIC IT TROUBLE SHOOTING
- DOCUMENT MANAGEMENT
- BUDGET PLANNING
- CLIENT RELATIONSHIP BUILDING
- ANALYTICAL THINKING
- QUANTITATIVE SKILLS
Certification
- CPR Certification, 09/01/23, 09/01/25
- Child abuse history clearance, Present
- Insurance Producer License, 01/01/24, 01/01/25
- Life & Health Insurance License, 01/01/24, 01/01/25
Timeline
Business Assistant/Treatment Coordinator - Keystone Mini Dental Implant & Oral Maxillofacial 360
02.2024 - Current
Orthodontic Dental Assistant - Demaria Family Orthodontics
08.2023 - 12.2023
Digital Media Consultant - Ogden Directories
10.2022 - 07.2023
Pastry Chef - Ironrock Taphouse
03.2022 - 05.2022
Server - IronRock Taphouse
09.2021 - 04.2022
Veterinary Technician / Desk Receptionist - Mount Pleasant Animal Hospital
10.2019 - 10.2022
Server - The Filling Station
06.2019 - 06.2020
Hostess - The Filling Station
09.2017 - 06.2019
Assistant Manager - The Gluten Free Oven
07.2014 - 10.2019
CCA Charter Academy - High school diploma,
- CPR Certification, 09/01/23, 09/01/25
- Child abuse history clearance, Present
- Insurance Producer License, 01/01/24, 01/01/25
- Life & Health Insurance License, 01/01/24, 01/01/25
Similar Profiles
Mercedes MannersMercedes Manners
Oral Surgery Assistant at Keystone Mini Dental Implant CenterOral Surgery Assistant at Keystone Mini Dental Implant Center
Brittany BridgesBrittany Bridges
Office Coordinator at Oral Surgery Associates And Dental Implant CentersOffice Coordinator at Oral Surgery Associates And Dental Implant Centers
Kayla RizzoKayla Rizzo
Treatment Coordinator at Berks Oral Surgery + Dental Implant CenterTreatment Coordinator at Berks Oral Surgery + Dental Implant Center