Michaela Moore

• Acted as first point of contact for the public, addressing in-person and telephone inquiries with professionalism and discretion to enhance community relations
• Delivered administrative, clerical, and transcription support in 24/7 law enforcement environment to facilitate efficient operations
• Transcribe recorded case reports, 911 calls, and body camera footage with high accuracy and confidentiality
• Manage and maintain records within law enforcement databases, ensuring compliance with data privacy regulations
• Process and respond to internal and external records requests in accordance with Data Practices laws
• Monitor police radio and state systems (BCA) to enter and update critical data including missing persons, stolen property, and warrants
• Classify and code criminal incidents following state and federal reporting standards
• Facilitated investigative processes by organizing, reviewing, and ensuring completeness of case documentation to support law enforcement efforts

• Resolved customer concerns professionally, maintaining service quality in a fast-paced environment
• Managed customer transactions, ensuring accuracy and efficiency for positive customer experiences
• Demonstrated multitasking, problem-solving, and time management skills to enhance service delivery

• Respond to non-emergency calls for service, assist with motorist assists, and vehicle lockouts
• Enforce City/County ordinances and assist in the enforcement of animal control ordinances
• Assist deputies on scenes with traffic control
• Transporting assets by trailering boats, camera trailers, etc.
• Participating in community engagement activities
• Monitor and empty medication drop boxes

Executed additional tasks to meet operational needs, ensuring smooth functioning of department activities.

• Enforced local laws and regulations within the county jurisdiction.
• Supervised patrol officers and coordinated daily law enforcement activities.
• Managed community outreach programs to enhance public safety awareness.

• Teach courtroom procedures, rules of evidence, and critical thinking skills
• Analyzed legal cases and guided students in developing strategic arguments and case theory, enhancing their analytical skills
• Conducted detailed reviews of witness statements and evidence, improving overall case performance
• Developed leadership and public speaking skills among team members, fostering confidence and communication abilities

• Facilitated recruitment by screening resumes and coordinating interview schedules to identify qualified candidates.
• Coordinated onboarding activities for new employees, ensuring a smooth transition.
• Maintained employee records and updated databases for accuracy and compliance.
• Managed benefits administration by addressing employee inquiries and processing requests to ensure timely support.
• Partnered with team members to enhance HR processes and streamline operations for increased effectiveness.

• Coordinated daily operations in community outreach programs to enhance community engagement.
• Aided police officers during community events, fostering positive relationships with local residents.
• Engaged with citizens to promote public safety initiatives.
• Facilitated administrative support for department meetings and communications, ensuring seamless information flow.

• Delivered high-quality service while prioritizing tasks to meet resident needs
• Maintained accuracy and efficiency in fast-paced, high-volume service environment to ensure seamless operations
• Built strong interpersonal communication skills through consistent resident interaction, enhancing overall satisfaction