Michaela Orton
New Edinburg,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Impact Oral Surgery
2025.04 - 2026.02
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and surgical staff, enhancing overall satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Developed and implemented office procedures to streamline administrative workflows.
- Collaborated with healthcare providers to optimize appointment scheduling and minimize delays.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Emergency Room Registration Clerk
Bradley County Medical Center
2022.01 - 2024.11
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Collected patient payments, processed transactions and balance cash drawer daily.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided clerical support to physician and nurses by copying, faxing, and filing documents.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Authorized to work in the US for any employer
Certified Pharmacy Technician
Gannaway Drug Store
2019.04 - 2022.01
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Maintained confidentiality of all medication records and sensitive information to comply with HIPAA regulations.
Education
High School Diploma - undefined
Warren High School
Warren, AR05.2018
Skills
- Certified pharmacy technician (cpht)
- Confidentiality and HIPAA
- Insurance verification
- Organization and time management
- Basic life support for health care providers (BLS)
- Medical terminology
- CPR/First Aid Certified
Certification
- First Aid Certification
- CPR Certification
- Pharmacy Technician Certification
Timeline
Receptionist
Impact Oral Surgery
2025.04 - 2026.02
Emergency Room Registration Clerk
Bradley County Medical Center
2022.01 - 2024.11
Certified Pharmacy Technician
Gannaway Drug Store
2019.04 - 2022.01
High School Diploma - undefined
Warren High School