Michaela Sanchez-Garcia

• Recruited landlords to provide suitable and affordable units to meet clients' needs.
• Consulted and housed participants for Partnering Agencies such as Encompass, H4H, ECM Etc.
• Created new policies for best practice with working among different agencies
• Public speaking within different areas of the community to further explain different programs and their policies.
• Supplied feedback for upper management regarding how to expand quantity of affordable units
• Conducted home and apartment inspections per HQS inspection guidelines
• Oversaw housing plans for several participants to transition to permanent housing.
• Obtained affordable units for participants while staying within Housing Authority Regulations (HA Payment Standards, HQS Inspections, Affordability, ETC.)

Reason for parting from position :

My time at Abode Services has fulfilled my desire to expand my knowledge in the affordable housing and homelessness services industry. Not only in the non profit sector but also other partnering agencies. I have collaborated closely with several agencies dedicated to similar work including Santa Clara County Office of Supportive Housing, Santa Cruz County Housing for Health Division, ECM, Home Safe, APS, Encompass, HPHP and the non profit sector but also other partnering agencies. I have collaborated closely with several agencies dedicated to similar work including Santa Clara County Office of Supportive Housing, Santa Cruz County Housing for Health Division, ECM, Home Safe, APS, Encompass, HPHP and the Housing Authority. I have been able to further my role throughout the time I have been at Abode but believe it is time to pursue one of my career goals. Which is obtaining a position of management within the homelessness/affordable housing sector. I have confidence in my work ethic and ability to work/adapt to a new role quickly. Which would bring myself to parting ways with the company I currently represent.

• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Distributed and followed up on tenant renewal notices.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
• Evaluated property conditions and recommended improvements.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Maintained fair-housing-related information according to HIPAA standards.
• Explained rental and housing regulations to clients and helped each discover best options for housing.

• In charge of assisting property manager
• Completing Affordable Housing Intake forms
• Auditing BMR & Affordable Housing applications
• Upholding regulations regarding affordable units
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Collected rent and tracked resident payments and information in Yardi.
• Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.

• Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, and fire while tracking data in real-time environments.

• Kept accounts in balance and ran daily reports to verify totals and solve discrepancies
• Entered customer data and updated information whenever guests changed rooms or upon check-in
• Explained details regarding property, including restaurants, pool area, spa and fitness center to up-sell add on packages
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

• Trained and guided team members to maintain high productivity and performance metrics
• Used consultative sales approach to understand and meet customer needs
• Closed daily accounts and submitted statements to leadership for ongoing financial reporting