Michaela Shandor
Panera Bread
Milton
7
years of professional experience
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager
5 Years 2 Months- Led daily operations with staff supervision, customer service, and cash management to ensure smooth workflow
- Trained and coached team members to improve service quality
- Resolved customer concerns to ensure positive guest experiences
- Trained and coached team members, enhancing service quality and team performance
- Maintained strong communication between staff and leadership, fostering collaboration and alignment
Associate
1 Year 4 Months- Delivered front-desk customer service and membership support to enhance member experience
- Processed transactions, managed memberships, and addressed account inquiries to ensure member satisfaction
- Ensured clean and welcoming environment for guests to promote positive visits
- Developed strong relationships with members through attentive communication. with members through professional interaction
Crew Member
1 Year 5 Months- Provided fast, friendly customer service in high-volume environment, enhancing customer satisfaction
- Processed cash transactions and operated registers, ensuring accurate and efficient service
- Collaborated with team to achieve service goals, contributing to overall operational success
Education
High School Diploma
Skills
Operational management
Revenue Growth
Team Leadership & Training
Cash Handling & POS Systems
Customer Service & Guest Relations
Conflict Resolution
Multitasking in Fast-Paced Environments
Time Management
Communication & Interpersonal Skills
Timeline
Associate
Planet Fitness
11.2022 - 03.2024Read More
Manager
Panera Bread
08.2021 - CurrentRead More
Crew Member
Arby's
03.2020 - 08.2021Read More
Herbert Hoover
High School Diploma
Read More