Michaela Smith-Newell
Mechanicsburg,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Sophias at Walden
08.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Trained new team members on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored table turnover rates, optimizing seating arrangements during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cleaner
Molly Pitcher Cleaning Service
12.2024 - 08.2025
- Led thorough cleaning processes, ensuring high standards of cleanliness and customer satisfaction.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
Sales Associate
Journeys Shoe Store
06.2023 - 08.2023
- Assisted customers with product selection and provided personalized recommendations.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store inventory levels and organized merchandise displays effectively.
- Collaborated with team members to achieve monthly sales targets consistently.
Cashier
Wegmans
04.2020 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Cashier/Food Runner
Tikka Shack
08.2019 - 06.2020
- Operated cash register efficiently to process customer transactions.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Collaborated with team members to enhance customer service experience.
- Delivered food orders promptly to ensure customer satisfaction and timely service.
Education
Bachelor of Science - Fashion Studies
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA05-2025
Associate of Science - Fashion Business Management
Fashion Institute of Technology
New York (City), NY05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Prioritization and time management
Languages
English
Native or Bilingual
Timeline
Cleaner
Molly Pitcher Cleaning Service
12.2024 - 08.2025
Server
Sophias at Walden
08.2023 - Current
Sales Associate
Journeys Shoe Store
06.2023 - 08.2023
Cashier
Wegmans
04.2020 - 08.2023
Cashier/Food Runner
Tikka Shack
08.2019 - 06.2020
Bachelor of Science - Fashion Studies
Indiana University of Pennsylvania
Associate of Science - Fashion Business Management
Fashion Institute of Technology