Michael Ace Montalvo
West Palm Beach,FL
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
7
7
years of professional experience
Work History
Bartender
Brewhouse Gallery
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Sales Manager
EcoShield Pest Control
04.2019 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a team which produced over $4,000,000 in new sales revenue.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded weekly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Bartender
Tarpon River Brewing Co
09.2022 - 04.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Teds Refreshments
11.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barback/Bartender
El Hefe Scottsdale
10.2017 - 04.2019
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
Education
Exercise Physiology
Arizona State University
Tempe, AZSkills
- Strong multitasking
- Sales team training
- Efficient multitasking
- Customer service
- Goals and performance
- Cleaning and sanitation
- Highly reliable
- Flexible schedule
- Verbal and written communication
- Product knowledge
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
Brewhouse Gallery
11.2024 - Current
Bartender
Tarpon River Brewing Co
09.2022 - 04.2023
Bartender
Teds Refreshments
11.2019 - 03.2020
Sales Manager
EcoShield Pest Control
04.2019 - 01.2025
Barback/Bartender
El Hefe Scottsdale
10.2017 - 04.2019
Exercise Physiology
Arizona State University
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