Michaela Iliana Marr
Goodyear,AZ
Summary
Adaptable, encouraging and agile staff leader with 10 years experience in creating an exceptional customer service environment and experience. Recognized for ability to communicate and build lasting relationships, providing exceptional service that ensures customer retention and positive feedback. Dedicated to expanding my knowledge in customer service and building strong interpersonal professional relationships.
Overview
11
11
years of professional experience
Work History
Store Manager
Pet Planet
01.2019 - Current
- Managing daily operations to ensure a smooth functioning environment for customers and employees.
- Conducting regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Skilled in communicating clearly and concisely ensuring understanding and engagement
- Mentoring new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
- Fostering a positive work environment by cultivating strong relationships between team members
- Prioritizes goals and tasks for maximum efficiency
Assistant Manager
Bare Minerals
09.2014 - 12.2018
- Balancing personal sales and responsibilities while coaching to team performance and indicators.
- Working with Store Manager to improve operations, talent, sales and profitability.
- Delegating tasks to improve associates multi-tasking abilities between operations and sales.
- Participating in weekly conference calls and providing weekly sales recaps and plans of action in a timely manner.
- On-boarded and trained 3 managers and 6 sales associates.
Starbucks Barista
Safeway
09.2013 - 08.2014
- Thrived in an extremely fast paced environment while dazzling with fantastic customer service.
Education
High School Diploma -
El Molino High School
Forestville, CA05.2014
Skills
- Excels in customer service and satisfaction
- Motivated team player and leader
- Confident in developing analytical reports of KPIs
- Excellent verbal and written communication skills
- Employee training development
- Conflict resolution skills
- Excellent critical and logical thinking skills to make informed, timely decisions
- Excellent multi-tasking skills
Timeline
Store Manager
Pet Planet
01.2019 - Current
Assistant Manager
Bare Minerals
09.2014 - 12.2018
Starbucks Barista
Safeway
09.2013 - 08.2014
High School Diploma -
El Molino High School