ANGELIQUE GUTIERREZ
Hemet,CA
Summary
Results-driven management professional with a proven track record in leading store operations and driving sales growth. Emphasis on fostering team collaboration and achieving results, while ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, complemented by excellent problem-solving and communication skills. Enthusiastic about creating positive customer experiences and optimizing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
AutoZone
05.2020 - Current
- Led team in achieving sales targets through effective staff training and performance management.
- Streamlined inventory management processes to enhance stock accuracy and reduce excess.
- Developed merchandising strategies that improved product visibility and boosted sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our customers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tasked with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated professional growth among team members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Approved regular payroll submissions for employees.
- Conducted thorough reviews of profit and loss statements.
Property Manager
Andalucia and Agua Vista Apartments
01.2016 - 09.2020
- Supervise and sustain multiple properties, featuring a 23-unit on-site, 12-unit off-site, and two single family homes.
- Collected rent and made bank deposits.
- Served tenant notices and conducted property inspections.
- Performed basic maintenance on units as required.
- Executed comprehensive apartment turnover tasks such as painting, cleaning, and HVAC filter changes.
- Coordinated vendor scheduling for specialized and larger maintenance jobs.
- Managed all aspects of preparing apartments for rent, ensuring readiness and quality.
- Managed resident files and advertised vacancies.
- Leased units and completed move-in/move-out reports.
- Handled security deposit disposition through itemization and documentation after move-out.
- Coordinated procurement of property supplies and managed duplication of unit keys.
Resident Manager
Andalucia Apartments
11.2010 - 01.2016
- Manage and maintain 23 unit property on-site.
- Managed end-to-end responsibilities within property management.
Food & Beverage Director
Soboba Casino
09.2002 - 10.2015
- Gained extensive experience across multiple Food & Beverage roles at Soboba Casino.
- Coordinated entertainment bookings and managed vendor communications.
- Drafted comprehensive policies & procedures.
- Filed annual budget documents efficiently.
- Conducted thorough reviews of profit and loss statements.
- Demonstrated expertise in cash handling and customer service.
- Trained in proper food handling procedures.
- Supervised casino floor operations, ensuring smooth workflow.
- Managed keys and inventory, maintaining security and organization.
- Coordinated multiple units to maintain smooth and efficient operations daily.
- Directed unit collaboration between Casino, Golf Course, Steakhouse, and Coffee Shop.
- Enhanced consistency in product quality across various units.
- Demonstrated proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint.
Resident Manager
Park Place Townhomes
11.2005 - 11.2006
- Oversaw operations of a 95-unit property and an additional site with 16 tax-credit units.
- Coordinated property management tasks efficiently.
Resident Manager
Sterling Place & Bogart Apartments
12.2004 - 11.2005
- Coordinated management of 60 units in multiple locations.
- Sterling Place was 45 units on-site, and Bogart was an off-site 15 unit property.
- Directed all facets of property administration.
Assistant Restaurant Operations Manager
Boston Billies Restaurant
07.1995 - 09.2004
- Assisted in operational adherence of property food handling and cleanliness requirements.
- Managed daily opening and closing tasks.
- Coordinated training sessions for staff, improving team performance and ensuring adherence to service standards.
- Monitored inventory levels, ensuring timely reordering of supplies to maintain stock levels.
- Developed and maintained schedules for front-of-house staff, optimizing labor allocation.
- Managed employment documentation and organized salary records.
Education
Diploma -
Perris High School
Perris, CAAA Computer Science Technology - Computer Science
Mt. San Jacinto College
San Jacinto and Menifee, CASkills
- Independent and Self-directed
- Excel in responsibilities across multiple locations
- Customer and team member retention
- Embraces company culture
- Problem-solving abilities
- Customer relationship management (CRM)
- Team training and development
- Teamwork and collaboration
- Brand representation
- Sales and upselling
- Quality control
- Document and records management
- Embraces sales growth initiatives
- Excels at following scripts
LANGUAGES
English
Spanish (conversational, not fluent enough in requirements for legal paperwork)
Awards
Employee of the Month 3x, Soboba Casino.
Supervisor of the Month 2x, Soboba Casino. Supervisor of the Quarter, Soboba Casino.
Extra Miler Award, AutoZone
ShrinkBuster Award 3x, AutoZone
Timeline
Store Manager
AutoZone
05.2020 - Current
Property Manager
Andalucia and Agua Vista Apartments
01.2016 - 09.2020
Resident Manager
Andalucia Apartments
11.2010 - 01.2016
Resident Manager
Park Place Townhomes
11.2005 - 11.2006
Resident Manager
Sterling Place & Bogart Apartments
12.2004 - 11.2005
Food & Beverage Director
Soboba Casino
09.2002 - 10.2015
Assistant Restaurant Operations Manager
Boston Billies Restaurant
07.1995 - 09.2004
Diploma -
Perris High School
AA Computer Science Technology - Computer Science
Mt. San Jacinto College