Michaela Kozlowski-Scott
Amarillo,TX
Summary
Detail-oriented professional skilled in process improvement and training development. Track record of identifying workflow inefficiencies and implementing innovative solutions to enhance licensing procedures and team effectiveness. Vast experience in communications with diverse partners, and great under pressure.
Overview
7
7
years of professional experience
Work History
Licensing Specialist
Accenture
Amarillo, TX
03.2019 - Current
- Coordinated communication between internal teams and external licensing authorities.
- Maintained accurate records of all licensing transactions and statuses.
- Assisted in developing training materials for new team members on licensing procedures.
- Identified areas for process improvement in the licensing workflow system.
- Assisted in developing strategies for improving customer satisfaction with the organization's licensing services.
- Investigated customer inquiries regarding license status or eligibility criteria.
- Facilitated communication between customers, internal staff, and third parties regarding licensing matters.
- Assisted in the development of new processes for streamlining licensure procedures.
- Created training materials related to the organization's licensing policies and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Deploma -
06-2016
Skills
- Workflow optimization
- Process improvement
- Training development
- Adaptability
- Computer skills
- Leadership
- Microsoft office
- Multitasking
References
References available upon request.
Timeline
Licensing Specialist - Accenture
03.2019 - Current
Magnolia West High School - High School Deploma,