Hockey
Michael Aubrey O’Neal Jr.
Aspiring Lead Marketing Director
Jackson,TN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients and customers in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Field Service Technician
MTI
Jackson/Memphis, TN
11.2021 - Current
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Customer Service Rep
The UPS Store
Jackson, TN
07.2021 - 11.2021
- Lead customer service representative responsible for labeling, packing, shipping, and guaranteeing the delivery of UPS shipments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pratt Industries
Humboldt, TN
04.2021 - 07.2021
- Responsible for stacking, loading, quality checking, and correctly labeling every pallet at my production station Cleaned, swept, dusted, and scrubbed machinery Any downtime spent learning every other position at my production station to expand my expertise on the line
Delivery Driver
Dominos & Jet’s Pizza
Jackson, TN
05.2020 - 04.2021
- Delivered well-over 500 pizzas without any accidents or traffic violations Cleaned, sanitized, wiped, mopped, and scrubbed an entire kitchen regularly Dealt with customer complaints and helped defuse any situations possible Delegated, trained, and helped any employee as needed
Manager
The UPS Store
Springs, Denver, CO
08.2016 - 04.2020
- Customer service representative with an acute talent to upsell/cross-sell Typing to and from labels for packages of all sizes and shapes including freight shipping, next day shipping, and international shipping Took a brand new UPS Store averaging $20,000 a month and brought it up to roughly $50,000 in less than 6 months Gladly assisted and handled any lost/stolen/damaged situations my customers had with insured shipments Safely wrapped, packed, boxed, and shipped over $500,000 worth of items over a course of 4 years
Education
School -
Air Academy High School
08.2012 - 05.2015
Business Marketing
Pikes Peak Community College
08.2015 - 01.2016
Electrical
Jackson State Community College
08.2020 - Current
Skills
Installation and maintenance
Interests
Video Games
Stock Market
Movies and Shows
Timeline
Field Service Technician
MTI
11.2021 - Current
Customer Service Rep
The UPS Store
07.2021 - 11.2021
Pratt Industries
04.2021 - 07.2021
Electrical
Jackson State Community College
08.2020 - Current
Delivery Driver
Dominos & Jet’s Pizza
05.2020 - 04.2021
Manager
The UPS Store
08.2016 - 04.2020
Business Marketing
Pikes Peak Community College
08.2015 - 01.2016
School -
Air Academy High School
08.2012 - 05.2015
Similar Profiles
Gavin RosenauGavin Rosenau
Maintenance at MTIMaintenance at MTI
Adrian CortezAdrian Cortez
Shop Assembly Technician at MTIShop Assembly Technician at MTI
Courtney ZellerCourtney Zeller
Inspector/Grinder at MTIInspector/Grinder at MTI