Michael B. Hisle
Portland,OR
Summary
Driven Licenses Insurance Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Kaiser Permanente
09.2021 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Made outbound call and answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Explained features, disadvantages and advantages of small group health plans to promote insurance sales.
- Used Salesforce and Outlook to maintain new and existing accounts.
Property and Casualty Insurance Agent
National General Insurance Company
02.2021 - 09.2021
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity within nationwide using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Outbound Sales Call Center Agent
Securus Contact Systems
06.2019 - 02.2021
- Conducted 300 outbound phone cold calls daily to reach potential clients and market answering service products and services.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Independent Insurance Agent
Certainty Financial
09.2018 - 06.2019
- Sold life, annuities and other various insurance products to individuals and affinity groups within the Portland, OR area using consultative selling techniques.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Retention Specialist Insurance Agent
Velapoint Personal Insurance
10.2016 - 09.2018
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Made 50 sales calls weekly to existing and new customers for business growth.
Education
Bachelor of Science - Management And Economic
Rockhurst University
Kansas City, MO05.1981
Skills
- Persuasive Negotiations
- Underwriter Collaboration
- Insurance Program Analysis
- Policy Feature Explanations
Accomplishments
- Collaborated with team of 8 in the development of Policy enrollment
- Won many awards for sales goal acheviments.
Certification
- Licensed Insurance Agent - All Lines - From 2014
- Commercial Driver's License 2006-2013
- Telecommunication Certificate 2000
Reading
I read mainly non-fiction. My favorite authors are Joel S. Goldsmith and Neal Donald Walsch.
Timeline
Health Insurance Agent
Kaiser Permanente
09.2021 - Current
Property and Casualty Insurance Agent
National General Insurance Company
02.2021 - 09.2021
Outbound Sales Call Center Agent
Securus Contact Systems
06.2019 - 02.2021
Independent Insurance Agent
Certainty Financial
09.2018 - 06.2019
Retention Specialist Insurance Agent
Velapoint Personal Insurance
10.2016 - 09.2018
Bachelor of Science - Management And Economic
Rockhurst University
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