Michael Brian Wilson
Malvern,AR
Summary
Experienced agency manager with a strong background in sales management, team training, and relationship building. Known for effective communication, conflict resolution, and maintaining compliance while growing membership and customer loyalty.
Overview
17
17
years of professional experience
Work History
Agency Manager
Hot Spring County Farm Bureau
Malvern, AR
01.2016 - Current
- Recruited, trained, and coached insurance agents and support staff
- Coordinated sales activities and agency marketing efforts
- Managed customer relationships and resolved escalated concerns
- Reviewed policy applications and maintained compliance with company standards
- Worked hand in hand with the Hot Spring County Board of Directors to maintain and grow membership
Agent
St. Francis County Farm Bureau
Forrest City , AR
02.2010 - 12.2015
- Managed a diverse book of business by selling all lines of insurance through Farm Bureau and its brokerage partners, contributing to overall sales growth.
- Cultivated customer relationships to enhance satisfaction and retention.
- Reviewed policy renewals and updated member information to ensure compliance and accuracy.
Education
High School Diploma -
Forrest City High School
Forrest City, AR05-2001
Associate of Arts -
East Arkansas Community College
Forrest City, AR05-2003
Some College (No Degree) - Business Management And Fish And Wildlife Science
Arkansas Tech University
Russellville, ARSkills
- Sales management
- Relationship building
- Team training
- Leadership
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
Timeline
Agency Manager
Hot Spring County Farm Bureau
01.2016 - Current
Agent
St. Francis County Farm Bureau
02.2010 - 12.2015
High School Diploma -
Forrest City High School
Associate of Arts -
East Arkansas Community College
Some College (No Degree) - Business Management And Fish And Wildlife Science
Arkansas Tech University