Michael D Bruno
Lockport,NY
Summary
Driven professional with a proven track record at Johnson’s Country Store, enhancing customer satisfaction and fostering loyalty through exceptional service and sales expertise. Skilled in complex problem-solving and maintaining high standards of customer service, demonstrating reliable responsibility and attention to detail. Achieved increased sales through goal-oriented strategies and effective team cooperation.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Johnson’s Country Store
03.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Teachers Aide
Erie 1 Boces
07.2018 - 02.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Education
Maryvale High School
Cheektowaga NY06.2015
Skills
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Point of sale operation
- Opening and closing procedures
- Customer Service
- Friendly and Helpful
- Reliable and Responsible
- Team Cooperation
- Honest and Dependable
- Attention to Detail
Timeline
Sales Assistant
Johnson’s Country Store
03.2021 - Current
Teachers Aide
Erie 1 Boces
07.2018 - 02.2022
Maryvale High School
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