Michael E Santamaria
Wimauma,Florida
Summary
Reliable Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Highly skilled Patient Care Technician with more than 5 years' practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, lab work, documentation and administrating treatment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
USPS
11.2017 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Sleep Technician
Florida Sleep & Neuro Diagnostic Services
05.2016 - 08.2017
- Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA regulations and safeguarding sensitive medical data.
- Conducted follow-up consultations with patients post-treatment, assessing progress made toward achieving desired outcomes.
- Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
- Delivered timely and accurate documentation of study findings, facilitating seamless communication among healthcare providers involved in patient care.
- Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
Sleep Technician
Larkin Community Hospital
01.2015 - 05.2016
- Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA regulations and safeguarding sensitive medical data.
- Conducted follow-up consultations with patients post-treatment, assessing progress made toward achieving desired outcomes.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Contributed to ongoing research initiatives in the field of sleep medicine, staying current on emerging trends and advancements in technology.
- Delivered timely and accurate documentation of study findings, facilitating seamless communication among healthcare providers involved in patient care.
- Provided exceptional patient care throughout all stages of the diagnostic process, ensuring a positive experience for each individual.
Education
High School Diploma -
Escuela Normal Distrital
ColombiaGED -
Universidad De Cartagena
ColombiaSkills
- Dependability
- Load Balancing
- Prioritization
- Observation
- Route Planning
- Safe Driving
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Rural Mail Carrier
USPS
11.2017 - Current
Sleep Technician
Florida Sleep & Neuro Diagnostic Services
05.2016 - 08.2017
Sleep Technician
Larkin Community Hospital
01.2015 - 05.2016
High School Diploma -
Escuela Normal Distrital
GED -
Universidad De Cartagena