Dedicated customer service representative skilled in resolving inquiries through phone and email. Effective team collaborator, adaptable to changing needs, and consistently focused on improving customer experience. Motivated to work hard to satisfy the employer's needs and goals, will follow directions and adhere to guidelines.
Work History
Customer Service Representative
1 Year 6 Months
Dragon Chewer | 01.2025 - 07.2026
Resolved customer inquiries through phone and email, ensuring prompt and accurate responses.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer needs.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Identified and resolved discrepancies and errors in customer accounts.
Searched and resolved accounting, shipping and delivery concerns.
Cashier
1 Year 8 Months
El Pollo Loco | 05.2023 - 01.2025
Responded to customer inquiries and delivered accurate store information to enhance customer experience.
Providing customers a personalized, friendly and efficient cashiering service.
Responsible for a balanced cash drawer at the opening and closing of a shift.
Assisted in maintaining a clean and organized dining area, contributing to a welcoming environment.
Processed customer transactions efficiently using point-of-sale systems.
Worked flexible schedule and extra shifts to meet business needs.