MICHAELENE GONZALES
Fort Collins,CO
Summary
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
14
14
years of professional experience
Work History
Insurance Verification Specialist
Lifestance Health
Remote
12.2023 - Current
- Verified patient insurance eligibility and benefits, ensuring compliance with company policies.
- Maintained accurate records of verification processes using electronic health record systems.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
Medical Records Coordinator
Associates In Family Medicine/Village MD
Fort Collins, CO
05.2012 - 07.2023
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
Medical Billing Associate/Administrative Assistant
Associates In Family Medicine
Fort Collins, CO
05.2012 - 07.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Responded to customer concerns and questions on daily basis.
Front Desk Associate
Associates In Family Medicine
Fort Collins, CO
05.2012 - 07.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Medical Office Technology Certificate -
Front Range Community College
High School Diploma - undefined
Fossil Ridge High School
Skills
- Attention to detail
- Insurance benefits verification
- Insurance billing
- Payment Posting
- Patient Collections
- Insurance Claims
- HIPAA Compliance
- Medicaid and Medicare Knowledge
- Verbal and Written Communication
- Multitasking and Organization
- Work Prioritization
Timeline
Insurance Verification Specialist
Lifestance Health
12.2023 - Current
Medical Records Coordinator
Associates In Family Medicine/Village MD
05.2012 - 07.2023
Medical Billing Associate/Administrative Assistant
Associates In Family Medicine
05.2012 - 07.2023
Front Desk Associate
Associates In Family Medicine
05.2012 - 07.2023
High School Diploma - undefined
Fossil Ridge High School
Medical Office Technology Certificate -
Front Range Community College