Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michaelene James

Brooklyn

Summary

Professional and detail-oriented candidate with nearly three years of experience managing customer interactions, handling transactions, and supporting daily operations in high-volume environments. Proven ability to multitask, communicate effectively, and maintain a polished, welcoming presence. Seeking to transition into a healthcare or administrative role where strong interpersonal skills, reliability, and organization can support team success and patient satisfaction.

Overview

3
3
years of professional experience

Work History

Server

IHOP
Brooklyn
06.2023 - Current
  • Deliver high-quality customer service in a fast-paced restaurant environment.
  • Accurately process cash, card, and digital payments while balancing transactions.
  • Manage multiple tables and priorities efficiently during busy shifts.
  • Resolve guest concerns professionally and maintain positive customer experiences.
  • Answer phones and process takeout/to-go orders accurately.
  • Train and support new staff members on service standards and daily operations.
  • Upsell menu items and promotions to increase sales.
  • Maintain clean, organized, and professional work areas.
  • Communicate effectively with kitchen staff, hosts, and management to ensure smooth service.

Education

Psychology Major

Howard University
Washington, DC

High School Diploma -

Brooklyn Institute for Liberal Arts
Brooklyn, New York

Skills

  • Customer Service
  • Cash & Card Transactions
  • Patient/Guest Relations
  • Phone Support
  • Multitasking
  • Conflict Resolution
  • Training New Staff
  • Upselling & Sales Support
  • Organization
  • Microsoft Word
  • Google Docs
  • Fast learner
  • Ability to adapt quickly to new systems
  • Strong verbal communication skills

Accomplishments

  • Summa Cum Laude – Brooklyn Institute for Liberal Arts (2024)

Timeline

Server

IHOP
06.2023 - Current

Psychology Major

Howard University

High School Diploma -

Brooklyn Institute for Liberal Arts
Michaelene James