Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Michael J Erdenberger

Michael J Erdenberger

Cape Coral,FL

Summary

Communicative and organized Client Advisor with a 25+ year background working in IT industry and serving fortune 500 clients; most recently in the Financial Services Industry. Adept at selling IT services directly to customers and tackling day-to-day transactions in an efficient and professional manner. Specialties include pre-sales, account farming and building customer relationship, profitability management, contract management and proven leadership abilities .

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Client Partner

Cognizant
Teaneck, NJ
09.2018 - 06.2023


  • Developed new business and retained existing accounts.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Created and delivered in-depth sales presentations to potential customers.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Supervised and trained eight (8) Program Managers on successful selling techniques.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Exceeded sales goals by 20% using consultative and value-driven approach.
  • Actualized strategies to continuously improve customer service, company or brand visibility and Managed Services provided.

IT Program Director

Majesco
Bridgewater, NJ
06.2016 - 09.2018
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
  • Analyzed financial data, developed budget and managed expenditures for technology services.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Collaborated with Center of Excellence teams to create tactical and strategic information systems plans meeting customer needs.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Supported IT application development, application support, system integration and system administration projects, to generate more than $10M annually.
  • Managed more than 30 software engineers, system administrators, QA engineers and project managers.
  • Managed creation and implementation of RPA and Business Process improvements.
  • Connected with customers to relate system changes and integrate customer feedback into improvement processes.

Delivery Executive

Hewlett Packard Enterprise, HPE
New York, NY
01.2010 - 06.2016
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Managed multiple clients with total annual budget of over $100M.
  • Monitored staff and organization of delivery department.
  • Managed performance issues with delivery team members.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Developed team environment to support engagement and high performance.
  • Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
  • Tracked service metrics, managing budgets and troubleshooting technical issues.
  • Translated business objectives to align technology and business strategy.
  • Coached professional development opportunities for team members with career development plans.
  • Delivered valued outcomes from partnered resources.
  • Optimized profitability by recruiting, training, and managing top talent to enhance sales delivery for all products and carriers.
  • Designed budgets for delivery departments and planned financial outlines.
  • Supported product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.

Delivery Leader

Hewlett Packard Enterprise
New York, NY
09.2005 - 01.2010
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Achieved client loyalty through quality, productivity, service and proactive management. Achieved 10 out of 10 on client satisfaction scores.
  • Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Reviewed and analyzed client financial data to plan proposals.
  • Developed and enhanced client relationships by leveraging exceptional BFSI Domain and Digital solutions expertise.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Streamlined communication efforts by measuring client satisfaction metrics.
  • Developed and implemented improved organizational tools, including Account level Dashboard for use by Account for operational parameters- Revenue, Headcount, Program/portfolio level EBITDA%, Opportunity pipeline view, Customer Satisfaction Index, Team Achievements etc..

Account Operations Manager

Hewlett Packard Enterprise
New York, NY
09.1999 - 09.2008
  • Defined measurement systems to monitor and report performance metrics and client satisfaction to client, company and employees.
  • Furnished statistical and verbal reports to management for historical, status and forecasting purposes.
  • Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
  • Planned, developed, implemented and maintained accounts.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed accounts with total annual revenue of $45M.

Education

Bachelor of Science - Computer And Information Sciences

Rollins College
Winter Park, FL
09.1987

Associate of Applied Science - Resource Management Technology

Community College of The Air Force
Maxwell AFB, AL
09.1986

Skills

  • Consultative and relationship selling
  • Well-versed in contract law
  • Recruiting and hiring
  • Lead generation
  • Key account development
  • Sales process engineering
  • Profit and revenue-generating strategies
  • Sales tracking
  • Complex project negotiations
  • Market and competitive analysis
  • Social media savvy
  • Compelling leadership skills
  • Review of contracts
  • Accomplished manager
  • Business development and planning
  • Sales presentations
  • Coaching and mentoring
  • New Business Development
  • Strategic account development
  • Solution selling
  • New account setup
  • Relationship Management

Certification

  • AWS Vendor Certification - 2022, Amazon Web Services/Cloud
  • Former Project Management Professional (PMP)
  • Fluent in German

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Nothing in this world can take the place of good old persistence.
Ray Kroc

Timeline

Senior Client Partner

Cognizant
09.2018 - 06.2023

IT Program Director

Majesco
06.2016 - 09.2018

Delivery Executive

Hewlett Packard Enterprise, HPE
01.2010 - 06.2016

Delivery Leader

Hewlett Packard Enterprise
09.2005 - 01.2010

Account Operations Manager

Hewlett Packard Enterprise
09.1999 - 09.2008

Bachelor of Science - Computer And Information Sciences

Rollins College

Associate of Applied Science - Resource Management Technology

Community College of The Air Force

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Michael J Erdenberger