Michael J. Stafford
SVP, Sales And Operations And Managing Partner
Philadelphia,PA
Summary
Versatile business professional with proven abilities across all levels of organizational management. Talented in building partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in sales (healthcare and real estate), operations, and management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Managing Partner
The Stafford Group
Philadelphia, PA
01.2022 - Current
- Managed top real estate team in Philadelphia market with production exceeding 50m+ annually.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Senior Vice President, Operations
SureFire Healthcare
Philadelphia, PA
04.2023 - 05.2023
- Identified opportunities to improve business process flows and productivity.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Managing Director
Open Systems Healthcare
Philadelphia, PA
10.2019 - 07.2021
- Tapped to lead and manage company's first acquisition and business integration.
- Led operational oversight and budgetary supervision for 7 branch locations and over 30 employees.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with President (COO) to develop and implement recommendations for company improvement.
Regional Account Executive
Mid-Atlantic, Open Systems Healthcare
Philadelphia, PA
05.2016 - 10.2019
- Oversaw branch operations, maintained full ownership of company P&L, and coordinated full sales operations for the Mid-Atlantic region including locations in Philadelphia, Wilmington, Baltimore, Washington, D.C., and St. Louis that accounted for over 20% of the company's revenue.
- Branch portfolio in this region included fully matured offices, mid-level offices in developing markets, and new offices in new markets for OSH.
- Managed sales team of 17 employees. This team included entry level Sales Representatives and Account Executives.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Executive
Philadelphia, Open Systems Healthcare
Philadelphia, PA
01.2015 - 05.2016
- Managed day-to-day operations and Sales activity for the company's flagship office with direct supervision of 11 employees.
- Grew revenue 60% in one year while achieving 90% customer satisfaction and 100% compliance on audits.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Coordinated resolutions for more than 75 daily customer inquiries while consistently achieving performance targets.
Account Executive
Northeast Philadelphia, Open Systems Healthcare
Philadelphia, PA
01.2015 - 05.2016
- Managed day-to-day operations and Sales activity for the Northeast Philadelphia branch with direct supervision of 6 employees. Grew revenue by 50% in five months while maintaining 90% customer satisfaction and 100% compliance on audits.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
Recruiter
Open Systems Healthcare
Philadelphia, PA
04.2014 - 01.2015
- Key member of team that grew revenue in the Philadelphia market, the company's largest and most competitive, by 75% in eight months while exceeding all KPIs.
- Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Education
Bachelor of Arts - Political Science, International Politics
Bates College
Lewiston, ME 09.2005 - 05.2009
High School Diploma -
St. Andrew's School
Middletown, DE 09.2001 - 06.2005
Skills
Relationship building and retention
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Senior Vice President, Operations
SureFire Healthcare
04.2023 - 05.2023
Managing Partner
The Stafford Group
01.2022 - Current
Managing Director
Open Systems Healthcare
10.2019 - 07.2021
Regional Account Executive
Mid-Atlantic, Open Systems Healthcare
05.2016 - 10.2019
Account Executive
Philadelphia, Open Systems Healthcare
01.2015 - 05.2016
Account Executive
Northeast Philadelphia, Open Systems Healthcare
01.2015 - 05.2016
Recruiter
Open Systems Healthcare
04.2014 - 01.2015
Bachelor of Arts - Political Science, International Politics
Bates College
09.2005 - 05.2009
High School Diploma -
St. Andrew's School
09.2001 - 06.2005
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