Michael K Mumphery

Lead and Manage all aspepcts of the establishment.

Oversee staff recruitment, interviewing, training development, and performance management to build a cohesive team.

Ensure compliance with State regulation while maintaining high standards of appearamnce and customer service.

• Provided safe and reliable transportation services to passengers across diverse routes.
• Maintained high customer satisfaction through effective communication and timely pickups.
• Navigated efficiently using GPS tools, optimizing routes for reduced travel time.
• Monitored vehicle performance and executed regular maintenance checks to ensure safety standards.

• Supervised daily operational activities to ensure compliance with safety regulations and company policies.
• Trained and mentored team members on best practices for efficiency and customer service.
• Streamlined scheduling processes, reducing delays and improving service delivery times.
• Implemented quality control measures that enhanced overall service reliability and passenger satisfaction.

• Oversaw terminal operations, ensuring compliance with safety regulations and company policies.
• Managed daily scheduling for drivers and staff to optimize operational efficiency.
• Implemented process improvements to enhance service delivery and customer satisfaction.
• Trained and mentored new employees on terminal procedures and best practices.

• Directed daily operations to optimize workflow and enhance customer satisfaction.
• Implemented training programs to develop team skills and improve service levels.
• Analyzed sales data to identify trends and adjust inventory management strategies.
• Collaborated with cross-functional teams to launch promotional events and increase foot traffic.

• Streamlined operational processes to enhance efficiency and reduce costs.
• Developed and implemented strategic plans for service improvement across multiple regions.
• Led cross-functional teams to optimize resource allocation and performance metrics.
• Oversaw daily operations, ensuring compliance with safety regulations and company standards.