Michael Neal Jr
Nashville,TENNESSEE
Summary
Results-driven AIM candidate with over 25 years of experience in logistics, customer service, and team management. Proven track record of improving operational efficiency, reducing costs, and enhancing customer satisfaction in high-pressure environments. Expertise in team leadership, process optimization, and compliance with safety regulations.
Overview
25
25
years of professional experience
Work History
Courier
Federal Express
07.1999 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Customer Service Agent
Federal Express
01.2021 - 01.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Navigated multiple EOPS systems such as: Farm, BART, GSDR, Traces, package research, Genesis, and eMass.
- Email followup concerning customers (shippers and recipients) for management and others.
- Equipment management: troubleshooting, PDSM check in/out
- AM sort duties: package research, traces, and courier aid.
- Front counter service: price quoting, customer aid in shipping/receiving packages, and supply inventory monitoring.
Education
Bachelor of Science - Sportscasting
Full Sail University
Winter Park, FL10.2020
High School Diploma -
Whites Creek High School
Whites Creek, TN05.1996
Skills
Working Independently
Attention to Detail
Problem-Solving
Customer Service
Microsoft Word
Microsoft Excel
Team Leadership
Safety Compliance
Employee Training
Route Planning
Accomplishments
Two time Bravo Zulu Award winner
Timeline
Customer Service Agent
Federal Express
01.2021 - 01.2024
Courier
Federal Express
07.1999 - Current
Bachelor of Science - Sportscasting
Full Sail University
High School Diploma -
Whites Creek High School
Experience
- 2 time AM Loop Lead that aids in balancing stop counts to make service, courier training and development, and helping management in route restructuring to improve efficiency in different loops.
- 2 months of Saturday sort experience utilizing Radar In Control, EASI, and Trips. Managed and aided management in organizing the sort, stop counts, area knowledge, and drop zones.
- 2 years of running/aiding management in the daily Response sort. Organized overall sort, i.e. drop zones, reruns, and truck lineup while still performing CSA duties. Provided area knowledge for new drivers.
- A member of the H.E.R.O. program that trains and mentors new hires in using proper courier methods.
- HDDI certified to train new hires in Defensive Driving.
- As the Safety Team Lead I monitor the station and and its employees for safety hazards while leading our "stretch and flex" daily before the sort. I also hold monthly meetings to discuss safety topics.
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