Michael "Keith" Long

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Investigated and resolved departmental non-conformances.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.

• Utilized safety practices with no complaints or accidents.
• Kept detailed records of field measurements and data.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
• Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
• Installed,Removed and tested Electrical Submersible pumps

Responsible for managing the subsea portion of the safe abandonment and removal of several offshore platforms, wells and pipelines. Wholly responsible for reviewing all vendor qualifications, choosing best equipment, personnel and contractors to safely complete assigned tasks. Drafting and submitting all required regulatory permits and procedures. Also wholly responsible for the profitability and daily cost/expenditure reporting.

• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Provided extensive support in sales, technical and business areas to key accounts.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Worked with existing customers to increase purchases of products and services.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Represented company and promoted products at conferences and trade association meetings.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Created reports and presentations detailing business development activities.

• Closely collaborated with project members to identify and quickly address problems.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Maintained schedules to meet key milestones at every project phase.
• Communicated project plans and progress to key stakeholders and project contributors.
• Kept project on schedule and within budget while serving as project leader.
• Recorded all project costs and expenses and aligned with project budget.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Identified opportunities to improve business process flows and overall departmental productivity.
• Established performance goals for department and provided methods for reaching milestones.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
• Initiated on-time, under-budget project management to optimize performance.
• Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
• Assisted in recruiting, hiring and training of team members.

Diving Superintendent onboard the DSV Seawolf in charge of all diving operations.

• Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.
• Remained calm and focused, even during stressful or intense diving situations.
• Discussed equipment failures and medical problems arising during dives.
• Checked and maintained diving equipment such as helmets, air tanks or gauges.
• Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
• Took appropriate safety precautions such as monitoring dive lengths and depths and registering with authorities before diving expeditions began.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Served onboard the USS Alexander Hamilton SSBN 617

Shore duty at Strategic Weapons Facility Pacific

Held SIOP TS Extra sensitive information security clearance

Honorable Discharge