Professional DJ
International voice talent
The outdoors
MICHAEL D. LYNDRUP
Avalon
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Century Insurance Agency
05.2021 - Current
- Explain complex insurance concepts in an easy to understand manner
- Train new employees
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Sales Manager
Kretschtmar Agency
09.2019 - 05.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached sales employees to help them meet and exceed sales goals
Licensed Insurance Sales Agent
Speagle Agency
09.2018 - 09.2019
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Met with prospective clients to discuss insurance needs and provide solutions.
Licensed Insurance Sales Agent
Aloha Insurance Agency
09.2015 - 09.2018
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, commercial, and other various insurance products to individuals and businesses within assigned territory using consultative selling techniques.
Account Coordinator
Utility Telecom
09.2013 - 09.2015
- Oversee numerous installation jobs at once, paying attention to deadlines, following up on progress, escalating delays and informing our clients of the progress
- Troubleshooting service issues
- Train employees of various departments
- Monitor and coach telemarketers
- Perform the duties of the office manager in her absence
- Assist with IT issues
Phone System Administrator
AMI
08.2008 - 09.2013
- Program phone systems for several call centers to include call routing, timers, recordings, hunt groups and applications
- Assist call centers with various sales programs to promote service center sales at car dealerships for General Motors, Ford and Chrysler
- On site representative to the public for vendors during various promotions
- Voice talent for national call center recordings
- On site phone wiring
- Assist with IT issues
- Repair office equipment
- Surveillance camera wiring
Independent Claims Adjuster
Self Employed
08.2005 - 08.2008
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Vice President, co-owner and license holder
RNL Fire & Water Restoration
08.2004 - 08.2008
- Sold construction jobs, wrote estimates, prepared project budgets
- Oversite of jobs both locally and in other states
- Managed several employees
- Helped calculate repair scope and pricing for restoration/mitigation projects
Sales - Estimating
M. J. White and Son
01.2000 - 08.2004
- Sold construction jobs, wrote estimates, negotiated price and scope of repairs and prepared budgets
- Grew and maintained referral list
- Provided expert reports for insurance carriers
- Was in charge of our hazard jobs (mold remediation, lead paint, asbestos removal, crime scene cleanup etc…)
- Sold, priced and oversaw water extraction jobs
Independent Claims Adjuster
Haas Associates
01.1998 - 01.2000
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Analyzed information gathered by investigation and reported findings and recommendations.
Property Claims Adjuster
AAA Michigan
01.1987 - 01.1998
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Interacted with witnesses and claimants.
- Prepared reports of findings of investigations.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Education
Associate Degree - CIS
Henry Ford Community College
Post Associate Courses - undefined
Schoolcraft College
Post Associate Courses - undefined
University of Michigan Dearborn
Skills
- Insurance sales strategy
- Client retention
- Insurance sales
- Customer service
- Licensed insurance agent
- Large account management
- New business development
- Team training and development
Certification
- State of Texas All Lines Adjuster License
- State of Texas Property & Casualty License
- Allstate binding authority in both Hawaii and Texas
- Xactimate level 1 Certification
Interests
Timeline
Licensed Insurance Sales Agent
Century Insurance Agency
05.2021 - Current
Sales Manager
Kretschtmar Agency
09.2019 - 05.2021
Licensed Insurance Sales Agent
Speagle Agency
09.2018 - 09.2019
Licensed Insurance Sales Agent
Aloha Insurance Agency
09.2015 - 09.2018
Account Coordinator
Utility Telecom
09.2013 - 09.2015
Phone System Administrator
AMI
08.2008 - 09.2013
Independent Claims Adjuster
Self Employed
08.2005 - 08.2008
Vice President, co-owner and license holder
RNL Fire & Water Restoration
08.2004 - 08.2008
Sales - Estimating
M. J. White and Son
01.2000 - 08.2004
Independent Claims Adjuster
Haas Associates
01.1998 - 01.2000
Property Claims Adjuster
AAA Michigan
01.1987 - 01.1998
Post Associate Courses - undefined
Schoolcraft College
Post Associate Courses - undefined
University of Michigan Dearborn
Associate Degree - CIS
Henry Ford Community College
Similar Profiles
Michelle RobinsonMichelle Robinson
Senior Account Manager at Century Insurance AgencySenior Account Manager at Century Insurance Agency
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Nikki StacksNikki Stacks
Medication Technician at Buffalo Creek Senior Living and Memory CareMedication Technician at Buffalo Creek Senior Living and Memory Care
Prasanna Padmanabhan SundaresanPrasanna Padmanabhan Sundaresan
Senior SAP Application Support specialist at New Zealand PoliceSenior SAP Application Support specialist at New Zealand Police