MICHAEL S. MCGHEE
Jonesboro
Summary
Detail-oriented claim specialist seeking to join Mobility & Sharing Economy - Hybrid team.
Overview
10
10
years of professional experience
Work History
Bridge Trainer
Fire Team Managed
06.2024 - Current
- Developed and delivered training programs on fire claims processing procedures.
- Conducted assessments to ensure comprehension and application of claims handling standards.
- Collaborated with other State Farm hubs to enhance training materials and resources.
- Mentored new trainers, fostering skill development and consistency in instructional approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Claim Specialist
Fire Team Managed
02.2020 - Current
- Conducted initial contact and coverage evaluation with insureds to establish claims process
- Examines claims submitted by insureds and recognizes NICB fraud indicators for further investigation
- Resolves a large volume of claims through investigation of coverage and determines the extent of property damage
- Guided agents and policyholders in understanding coverage details and claim processes
- Resolved large volume of claims by investigating coverage and assessing property damage extent
- Recognizes and handles subrogation opportunities
- Assists new claim specialists with coverage evaluation and locating claim resources
- Train new to role claim handlers during bridge training
Claim Associate
Auto Express
03.2016 - 02.2020
- Investigated first and third-party automobile losses to determine coverage and liability
- Established liability for all parties in claims to facilitate timely resolution
- Coordinated customer repair and rental assignments to streamline claim process
- Coordinated tow assignments for disabled vehicles to ensure timely recovery. for disabled vehicles
Team Lead
Auto Express
09.2017 - 02.2018
- Assisted Auto ILR and Express claim associates by addressing technical and claim handling inquiries across multiple jurisdictions, enhancing their effectiveness in claims processing.
- Acted as a resource for the Standard Claim Processes (SCP), Auto Claim Manual (ACM), and the Loss Intake Tool (LIT)
Education
Bachelor of Arts - Political Science
Valdosta State University
Valdosta, GA05-2008
Skills
- Policy interpretation
- Over ten years of experience adjusting fire and auto claims
- Fraud detection
- Task management
- Proven communication skills
- Negotiation techniques
- Critical thinking
Timeline
Bridge Trainer
Fire Team Managed
06.2024 - Current
Claim Specialist
Fire Team Managed
02.2020 - Current
Team Lead
Auto Express
09.2017 - 02.2018
Claim Associate
Auto Express
03.2016 - 02.2020
Bachelor of Arts - Political Science
Valdosta State University