Mark Bond
Rockwall,TX
Summary
Detail-oriented Examiner with 3 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Firm Trainer/Manager
Eberl Claim Service
09.2023 - 10.2023
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Claims Adjuster
Eberl Claim Service
07.2023 - 08.2023
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled and closed 200+ hail claims during deployment for State Farm.
Claims Adjuster
Eberl Claim Service
03.2023 - 04.2023
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 300+ windstorm claims for State Farm.
Firm Trainer/Manager
Eberl Claim Service
01.2023 - 02.2023
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals develop skills needed to conduct a thorough investigation, claim settlement and customer service.
Claims Adjuster
Eberl Claim Service
12.2022 - 01.2023
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 50+ frozen pipe claims during short deployment for State Farm.
Firm Trainer/Manager
Eberl Claim Service
09.2022 - 11.2022
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals develop skills needed to conduct a thorough investigation, claim settlement and customer service.
Claims Adjuster
Eberl Claim Service
04.2022 - 10.2022
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week virtually.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- All claim handled virtual through State Farm approved programs.
- Inspections conducted in multiple state's for hail damage.
Claims Adjuster
Eberl Claim Service
03.2022 - 04.2022
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 150+ hail and wind claims for State Farm.
Firm Trainer/Manager
Eberl Claim Service
12.2021 - 01.2022
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals develop skills needed to conduct a thorough investigation, claim settlement and customer service.
Claims Adjuster
Eberl Claim Service
10.2021 - 12.2021
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week virtually.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reconciled complex hail claims virtually for State Farm.
Claims Adjuster
Eberl Claim Service
06.2021 - 09.2021
- Improved claim resolution times by efficiently managing a caseload of 30+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 200+ back up sewer and drain claims for State Farm.
- Only 2 story steep adjuster on deployment completed all roof inspection for my firm.
Claims Adjuster
Eberl Claim Service
04.2021 - 06.2021
- Improved claim resolution times by efficiently managing a caseload of 15+ claims per week.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled 75+ hail claims for State Farm.
Claims Adjuster
Eberl Claim Service
08.2020 - 04.2021
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Handled large loss claims of $500k and or more.
- Reconciled contractor estimated and completed additional inspections on large loss claims.
- Handled 400+ hurricane claims for State Farm.
Production/Workover Rig Operator/Supervisor
Excalibur Rig Service
10.2008 - 08.2020
- Enhanced production operations by implementing safe and efficient work practices.
- Increased crew productivity through effective communication and collaboration during rig operations.
- Reduced downtime by maintaining equipment and performing proactive maintenance checks.
- Ensured safety compliance by conducting regular inspections and following industry guidelines.
- Managed well control situations, mitigating risks and minimizing potential hazards.
- Improved operational efficiency by effectively training new crew members on rig procedures and techniques.
- Achieved incident-free operations with strict adherence to safety protocols and policies.
- Streamlined rig inventory management, reducing costs and improving equipment availability.
- Delivered accurate daily reports on rig activities, ensuring timely updates for project stakeholders.
- Provided technical support in troubleshooting issues, resulting in minimized delays during operations.
- Established strong relationships with clients to ensure satisfaction throughout the project lifecycle.
- Coordinated logistics for rig mobilization and demobilization, ensuring smooth transitions between projects.
- Supported management of all drilling and rig move operations
- Trained and supervised all site personnel.
- Managed rig sub-contractors to maintain safe and efficient operations of rig equipment.
- Managed and completed well modification and stimulation programs, bolstering oil and gas recovery.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA06.2007
Skills
- Course Development
- Curriculum Planning
- Online Instruction
- Materials Preparation
- Underwriting Knowledge
- Claims Processing
- Risk Assessment
- Policy Investigations
- Insurance Policy Coverage Knowledge
- Casualty and Property Loss
- Coverage Assessments
- Policy Interpretation
Certification
Licensed adjuster in multiple states Texas, Alabama, Arkansas, Arizona, Florida, Georgia, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, South Carolina, North Carolina, Oklahoma, and Washington.
- State Farm certified completed on 8/2020
- CEA Earthquake certified
- TWIA Residential Field Adjuster certified
- HAAG Residential Roof certified
- Louisiana Citizens certified
- Rope & Harness certified
Timeline
Firm Trainer/Manager
Eberl Claim Service
09.2023 - 10.2023
Claims Adjuster
Eberl Claim Service
07.2023 - 08.2023
Claims Adjuster
Eberl Claim Service
03.2023 - 04.2023
Firm Trainer/Manager
Eberl Claim Service
01.2023 - 02.2023
Claims Adjuster
Eberl Claim Service
12.2022 - 01.2023
Firm Trainer/Manager
Eberl Claim Service
09.2022 - 11.2022
Claims Adjuster
Eberl Claim Service
04.2022 - 10.2022
Claims Adjuster
Eberl Claim Service
03.2022 - 04.2022
Firm Trainer/Manager
Eberl Claim Service
12.2021 - 01.2022
Claims Adjuster
Eberl Claim Service
10.2021 - 12.2021
Claims Adjuster
Eberl Claim Service
06.2021 - 09.2021
Claims Adjuster
Eberl Claim Service
04.2021 - 06.2021
Claims Adjuster
Eberl Claim Service
08.2020 - 04.2021
Production/Workover Rig Operator/Supervisor
Excalibur Rig Service
10.2008 - 08.2020
High School Diploma -
Golden Valley High School
Licensed adjuster in multiple states Texas, Alabama, Arkansas, Arizona, Florida, Georgia, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, South Carolina, North Carolina, Oklahoma, and Washington.
- State Farm certified completed on 8/2020
- CEA Earthquake certified
- TWIA Residential Field Adjuster certified
- HAAG Residential Roof certified
- Louisiana Citizens certified
- Rope & Harness certified
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