Michael "Mike" Tilghman
Santa Fe
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
16
16
years of professional experience
Work History
Owner
Tilghman Crane and Transport
Santa Fe
05.2010 - Current
- Managed daily operations of crane and transport services.
- Oversaw scheduling and logistics for equipment deployment.
- Ensured compliance with safety regulations and industry standards.
- Trained staff on operational procedures and safety protocols.
- Developed client relationships to secure ongoing contracts.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
- Conducted performance reviews for employees on a regular basis.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed market trends to adjust service offerings effectively.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
Skills
- Business development
- Operations management
- Logistic coordination
- Financial planning
- Quality assurance
- Safety compliance
- Client relationship management
Timeline
Owner
Tilghman Crane and Transport
05.2010 - Current