R
Michael Morales
Waco,Texas
Summary
Detail-oriented and proactive psychology student with a background in biology eager to earn his B.A. and begin work in the field. Demonstrates initiative by identifying and implementing improvements in both personal and collaborative work settings. Successfully designed and conducted two psych/neuro-related studies as part of academic coursework, showcasing a hands-on approach to research.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Doordash, UberEats, And Grubhub
06.2021 - Current
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Managed customer inquiries and complaints in polite and professional manner.
Shift Lead
Bahama Buck’s Shaved Ice Co.
10.2018 - 07.2020
- Devised and implemented processes and procedures to streamline operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crisis Counselor
Crisis Text Line
11.2019 - 05.2020
- Collaborated with other mental health professionals to coordinate swift care for clients.
- Used skills such as active listening and collaborative problem-solving to connect with clients and address concerns.
- Supported individuals dealing with mental health and emotional issues.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Utilized critical thinking to rapidly diffuse situations involving suicidal ideation.
Education
Bachelor of Arts - Psychology
Baylor University
Waco05.2024
High School Diploma -
Dulles High School
Sugar Land, TX06.2020
Skills
- Conflict resolution
- Problem solving
- Team leadership
- OSHA Certification (Healthcare) – 04/2020
- Strong background in biology and medicine
- Scientific Reports
- Psychological Assessment
- Research design
Accomplishments
- Dulles High School Academic Excellence Award 2017-19
- National Merit Scholarship Program Commended Student 2019
- AP Scholars Award 2020
- TIME Person of the Year 2006
Test Scores
SAT - 1460
ACT - 34
Activities
- Boy Scouts of America Troop 1852, Sugar Land, TX, 08/2013, 05/2015
- Dulles High School Orchestra, Sugar Land, TX, 08/2016, 05/2017
- AFJROTC at Dulles High School, Sugar Land, TX, 08/2017, 05/2018
- Crisis Text Line, Crisis Counselor, 11/2019, 05/2020
References
Ben A. Schwartz, Ph.D., Baylor University Dept. of Psychology & Neuroscience, Ben_Schwartz@baylor.edu, (254) 710-2237
Software
R Studio
MS Office 365
Qualtrics
Languages
English
Native or Bilingual
Spanish
Limited Working
Latin
Elementary
Timeline
Delivery Driver
Doordash, UberEats, And Grubhub
06.2021 - Current
Crisis Counselor
Crisis Text Line
11.2019 - 05.2020
Shift Lead
Bahama Buck’s Shaved Ice Co.
10.2018 - 07.2020
Bachelor of Arts - Psychology
Baylor University
High School Diploma -
Dulles High School
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