Michael P Callahan
Stephens City,VA
Summary
I have previous experience with Customer Service as a Lifeguard Manager, which had me leading a team of 6-12 Lifeguards daily. During this time, I would manage the front desk and speak to customers during admissions as well as listen to complaints and work to solve them to the best of my ability. Through also taking classes to become a Firefighter and NREMT-B I have enhanced my ability to be able to communicate effectively and responsibly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard / Assistant Manager
Frederick County Parks And Recreation, Virginia
201 Splash Ave, Stephens City VA 22655
05.2021 - Current
- Supervised lifeguard staff to ensure adherence to safety protocols and operational efficiency.
- Coordinated training programs for new lifeguards, enhancing skills and knowledge of emergency procedures.
- Implemented routine inspections of pool facilities to maintain cleanliness and safety standards.
- Monitored aquatic activities, ensuring compliance with local regulations and providing immediate assistance when necessary.
- Facilitated communication between management and lifeguard team, addressing concerns and improving workplace morale.
- Conducted performance evaluations for staff, identifying areas for improvement and professional development opportunities.
- Collaborated with management to develop strategies for reducing risk factors at the facility, contributing to a safer environment for patrons.
- Streamlined communication channels within the team by establishing clear protocols regarding incident reporting and information sharing.
- Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.
- Reduced response times to aquatic emergencies through regular team practice sessions and evaluations.
- Mentored junior lifeguards, sharing valuable insights and experiences to help them grow in their roles and perform more effectively.
- Maintained detailed records of incidents, injuries, and near-drownings for review by management and compliance purposes.
Team Member
Firehouse Subs
2088 S Pleasant Valley Rd, Winchester, VA 22601
01.2024 - 04.2025
- Collaborated with team to ensure timely order preparation and high-quality service
- Maintained cleanliness and organization of workstations in compliance with health standards
- Assisted in training new staff on food safety protocols and customer service techniques
- Enhanced customer satisfaction by providing prompt, friendly service during peak hours
- Contributed to inventory management by tracking stock levels and minimizing waste
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Certification - Emergency Medical Technician Basic
Frederick County Basic Academy
860 Smithfield Ave, Winchester, VA 2260104-2025
High School Diploma -
Sherando High School
185 S Warrior Dr, Stephens City VA 2265505-2023
Certification - Firefighter 1 & 2
Frederick County Fire & Rescue Basic Academy
860 Smithfield Ave, Winchester, VA 2260104-2024
Certification - Certified Nursing Assistant
Dowell J Howard Career And Technical School
05-2023
Skills
- Customer service
- Time management
- Excellent communication
- Problem-solving
- Computer skills
- Organizational skills
Certification
- Virginia Certified Firefighter 1 & 2
- Nationally Register Emergency Medical Technician - Basic
- American Heart Association Basic Life Support Provider
- Red Cross Lifeguard, CPR and First Aid Certified
Timeline
Team Member
Firehouse Subs
01.2024 - 04.2025
Lifeguard / Assistant Manager
Frederick County Parks And Recreation, Virginia
05.2021 - Current
Certification - Emergency Medical Technician Basic
Frederick County Basic Academy
High School Diploma -
Sherando High School
Certification - Firefighter 1 & 2
Frederick County Fire & Rescue Basic Academy
Certification - Certified Nursing Assistant
Dowell J Howard Career And Technical School