Michael Richard Mercado
New York,NY
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Lowes Home Improvment
03.2021 - 07.2023
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Created employee schedules to align coverage with forecasted demands.
Glazier Foreman
Above All Storefronts
05.2020 - 11.2021
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Developed and maintained positive relationships with clients and other stakeholders.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
Glazier Mechanic
Fox Glass
12.2018 - 02.2020
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Fabricated and installed required hardware and moldings for glass installations.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
Glazier/Mechanic
Above All Storefronts
08.2016 - 12.2018
- Consist of installing Storefront Frames, Breakmetal, Panels, Doors, Door Closers
- Glass of any type and shape, Fabricating panels/Storefront framing, Finishing Caulk
- Weatherproofing, Driving.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Fabricated and installed required hardware and moldings for glass installations.
Shipping Team Packer
Kelly & Hayes Electrical Supply
10.2015 - 08.2016
- Duties consist of gathering Material for Orders
- Wrapping Skids, Bundling Strut, Pvc, Galvanite, or EMT
- Operating a Forklift, a Picker, and several NON-CDL trucks
- Operating
- Saws
- Using the "xtuple" Inventory management system, Microsoft word
- Warehouse
- Maintenence such as installing new shelves on a Cantilever, Installing new Computer systems, sweeping
- Making Crates for Pipe, Wire cuts and measurement, loading Trucks with material for deliveries.
Sales Associate/Inventory Management
HotTopic
02.2014 - 10.2015
- Consist of applying my sales training (R.O.C.K
- Selling) to Every customer, asking open ended questions, operating the cash register quickly and accurately, Meeting my daily numbers.
- And Day by ensuring our UPT and ADT are above standard
- Duties Also consist of maintaining stock integrity, ensuring products are always being restocked and organized, checking in and processing shipments, ensuring the store meets visual standards and Planogram.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Stock Associate
Best Buy
03.2013 - 10.2014
- Duties consisted of Unloading trucks of merchandise, Stocking shelves with Appliences and other merchandise while maintaining company UPH (90 units per hour), Price checking all departments, Setting Merchandise to planogram, Backstocking large appliences, and
- Assisting customers loading large appliences.
Dough Maker/Prep Cook/Cashier
Little Caesars
09.2012 - 01.2013
- Duties consisted of Maintaining stock integrity, Making dough from scratch while keeping standards, Preparing customer orders (Pizzas, Chicken Wings, And all other Menu items)
- Operating the Cash register quickly and accurately, Maintaining A Clean and safe work
- Enviornment to the Department of Health's standards.
Sales Associate
Universal Games, 3529 Broadway
03.2011 - 05.2012
- Duties consisted of keeping Shelves stocked with video games and their respective
- Consoles, Assisting customers with my personal extensive knowledge of Video Games and
- Consoles, Maintaining an organized stock room, operating the cash register fast and accurately, Keeping the store clean and up to standards.
Seasonal Sales Associate
Vans, 12 Smith Haven
09.2009 - 01.2010
- Duties consisted of Applying my S.K.A.T.E
- Training to every customer, Asking open ended questions, Ensuring that every customer gets their right shoe size as well as suggesting other styles and colors of the respective shoes, Building Skateboards for customers
- Maintaining stock integrity, and operating the cash register.
Education
High School Diploma -
Washington Irving High School
New York, NYSkills
- Order Management
- Departmental Procedures
- Computer Proficiency
- Product Assessments
- Shift Scheduling
- Records Organization
- Store Operations
- Salesforce Software
- Team Leadership
- Inventory Audits
- Originality and Creativity
- Checkout Oversight
- Reporting and Performance Analysis
- Production Standards
- Resource Utilization
- Company Standards
- Video Conferencing
- Leading Crews
- Physical Strength and Stamina
- Strategic Plans
- Stress Tolerance
- Personal Protective Equipment
Certification
- OSHA Site Safety Training Certification
Timeline
Head Cashier Supervisor
Lowes Home Improvment
03.2021 - 07.2023
Glazier Foreman
Above All Storefronts
05.2020 - 11.2021
Glazier Mechanic
Fox Glass
12.2018 - 02.2020
Glazier/Mechanic
Above All Storefronts
08.2016 - 12.2018
Shipping Team Packer
Kelly & Hayes Electrical Supply
10.2015 - 08.2016
Sales Associate/Inventory Management
HotTopic
02.2014 - 10.2015
Stock Associate
Best Buy
03.2013 - 10.2014
Dough Maker/Prep Cook/Cashier
Little Caesars
09.2012 - 01.2013
Sales Associate
Universal Games, 3529 Broadway
03.2011 - 05.2012
Seasonal Sales Associate
Vans, 12 Smith Haven
09.2009 - 01.2010
High School Diploma -
Washington Irving High School
- OSHA Site Safety Training Certification
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