MICHELLE CRUZ
Supervisor/College Student
Chino,CA
Summary
I’m a motivated first-generation college student who is inquiring a part-time/full time job to build more work experience. I’m fluent in both English and Spanish and have great customer service skills. I work well under pressure in a fast-paced environment as I learn quick on my feet and am seeking an opportunity to continue to grow my skills as an employer. I’m a well organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvment
05.2023 - Current
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Teacher aide
Don Lugo High school
09.2021 - Current
- Provides support to the teacher to ensure a safe and stimulating educational environment
- Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher
- Assists the teacher in grading paperwork such as classroom work/activities, homework and tests/exams.
Events Crew Operations
San Diego Padres/Petco Park
02.2023 - 08.2023
- Ensure that guests have a safe and enjoyable experience when visiting the ballpark
- The Event Crew takes on a multitude of different roles and have become an integral part of the operations that go into both baseball and non-baseball events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Helped organize and manage successful events with attendance of over [Number] people.
- Implemented event protocols to maintain safety and security of all attendees.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
Housekeeping
Hyatt Regency La Jolla
11.2022 - 12.2022
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping, and mopping floors
- Cleaning and stocking restrooms
- Cleaning up spills with appropriate equipment
- Notifying managers of necessary repairs
- Collecting and disposing of trash
- Assisting guests when necessary
- Keeping the linen room stocked
- Properly cleaning upholstered furniture.
Cashier/Customer Service/ Fulfillment
Lowes Home Improvement
12.2020 - 10.2022
- Providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Handles customer orders in an online environment
- Their duties include gathering the products a customer has ordered, packaging the order appropriately, and shipping or providing the order to the customer at the time of pickup.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Waba Grill
08.2019 - 10.2020
- Be able to assist customer needs by handling their orders in a professional manner
- Be able to handle food and produce for customer orders in quickly manner
- To be able to maintain a clean and safe area for our workers and customers
- I had to be able to handle large amounts of cash for register cash drops, provide customer service on customer complaints or transaction errors
- As well as in charge of closing tasks.
Education
High school Diploma -
Don Antonio Lugo High School
Chino, CA05.2019
Political Science
Mt San Antonio College
Walnut, CA06.2021
Associates of Science - Criminal Justice
Mt San Antonio College
Walnut, CA06.2022
Bachelor’s degree of Arts & Letters - Political Science
San Diego State University
San Diego, CASkills
- Store Opening and Closing
- Operations Leadership
- Issue Resolution
- Schedule Maintenance
- Staff Training
- Time Management
- Retail Operations
- Order Management
- Employee Performance Evaluation
- Assignment Delegation
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier Supervisor
Lowes Home Improvment
05.2023 - Current
Events Crew Operations
San Diego Padres/Petco Park
02.2023 - 08.2023
Housekeeping
Hyatt Regency La Jolla
11.2022 - 12.2022
Teacher aide
Don Lugo High school
09.2021 - Current
Cashier/Customer Service/ Fulfillment
Lowes Home Improvement
12.2020 - 10.2022
Cashier
Waba Grill
08.2019 - 10.2020
High school Diploma -
Don Antonio Lugo High School
Political Science
Mt San Antonio College
Associates of Science - Criminal Justice
Mt San Antonio College
Bachelor’s degree of Arts & Letters - Political Science
San Diego State University
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