Michaelson Pierre Louis
Silver Spring,MD
Summary
Dedicated and results-driven customer service professional with over 7 of experience in delivering exceptional support and building positive customer relationships. Proven track record of effectively resolving customer issues, exceeding performance metrics, and contributing to overall customer satisfaction. Adept at utilizing strong communication and problem-solving skills to address inquiries and ensure a seamless customer experience. Skilled in navigating complex situations with a calm and customer-centric approach.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
American Pest
08.2019 - Current
- Provide excellent customer service through phone, email, and chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions, documenting details for future reference.
- Collaborate with cross-functional teams to resolve complex problems and improve overall customer experience.
- Meet and exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Food Services
University Of Maryland
08.2018 - 05.2019
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Customer Service
Mc Donald
03.2012 - 12.2018
- Assisted customers in troubleshooting product issues, providing step-by-step guidance, and escalating technical problems to the appropriate teams.
- Conducted product training sessions for customers, ensuring a better understanding of features and functionalities.
- Collaborated with the product development team to convey customer feedback and contribute to product improvement.
Education
Associate of Arts - Business
Montgomery College
Rockville, MD06.2018
Skills
- Exceptional communication skills, both verbal and written
- Proficient in using CRM software and other customer support tools
- Strong problem-solving abilities and a customer-centric approach
- Ability to remain calm and composed in high-pressure situations
- Time management and multitasking skills to handle multiple customer inquiries simultaneously
Timeline
Supervisor of Operations
American Pest
08.2019 - Current
Food Services
University Of Maryland
08.2018 - 05.2019
Customer Service
Mc Donald
03.2012 - 12.2018
Associate of Arts - Business
Montgomery College