Michael W GREEN
Apple Garage Door
CONWAY,AR
41
years of professional experience
Dynamic professional with over 15 years of experience in customer relations and small business operations. Proven ability to enhance client satisfaction and drive operational efficiency through effective training and mentoring.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Owner
15 Years 2 Months- Directed operations for garage door installation and repair, ensuring quality service delivery.
- Oversaw financial management, including budgeting and expense tracking to optimize profitability.
- Developed and implemented effective marketing strategies, increasing brand visibility in local market.
- Managed customer relations, resolving issues to enhance client satisfaction and loyalty.
- Trained and mentored staff on technical skills and customer service best practices.
- Analyzed market trends to identify opportunities for service expansion and competitive advantage.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
2 Years 10 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on effective customer service techniques and sales strategies.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Developed employee schedules, aligning staffing needs with peak business hours for efficiency.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager of Operations
23 Years- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Implemented streamlined workflows, improving operational efficiency within the store environment.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Conducted regular performance evaluations, providing feedback to support employee development.
- Coordinated with corporate leadership to align store objectives with overall business goals.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed sales strategies, driving revenue growth through effective merchandising techniques.
- Analyzed sales data, identifying trends to inform inventory purchasing decisions.
Education
GED
- Ranked in Top 2% of class30
No Degree - Electrical Engineering
- Dean's List all 1976
- Human Resources Management
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Operations management
Business planning
Marketing
Employee development
Human resources
Hiring and staffing
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Owner
Apple Garage Door
01.2010 - 03.2025Read More
Manager
Retail, Family Dollar
03.2007 - 01.2010Read More
Store Manager of Operations
Auto Zone Auto Parts
01.1984 - 01.2007Read More
Delgado Community College
No Degree from Electrical Engineering
Read More
Warren Eastern
GED
Read More
Mountain View College
from Human Resources Management
Read More
Years of Customer service AWARDS. Service , Angies list, city of Allen Texasmajic
Always the Top of Our field , in customer service. Chamber of Commence,Angie's List, Service majic.