Michal Bialek
Phoenix,US
Summary
Previous exceptional assistant manager at Subway in Phoenix, Arizona, with extensive experience in organizing and conflict resolution; contributed significantly to increased customer satisfaction and team output. Proven expertise in staff management, mentoring and training employees while ensuring operational excellence through the application of strong communication skills. A dependable manager who is passionate about building customer relationships. Skilled in developing and executing training programs and organizational strategies. Dedicated to keeping higher criteria for customer satisfaction and delivering exceptional customer service. Capable of handling complex responsibilities with professionalism and ease. Able to handle any type of environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Subway
Phoenix, Arizona
06.2021 - 01.2024
- Took care of opening and closing store on regular basis
- Availability was always open
- Implemented new procedures or systems to improve efficiency within the organization.
- Compliance with safety regulations and company policies.
- Mentored and trained new employees on company policies and procedures
- Assisted clients by promptly and effectively resolving their complaints; demonstrated exceptional customer service abilities
- Managed daily operations including scheduling, anything else needed in regards to others involved, exhibiting excellent multitasking capabilities.
Backroom Associate
Safeway
Scottsdale, Arizona
01.2023 - 04.2023
- Assisted with unloading trucks when new shipments arrived at the store, unloaded boxes onto carts, and then transported them to the back room for storage
- Efficiently managed time between multiple tasks including stocking shelves, organizing backroom areas, and filling orders for customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN NURSING (BSN)
Arizona State University
Tempe, AZ05-2027
Skills
- Extremely reliable
- Ability to work in a fast-paced environment
- Conflict Resolution Techniques
- Priority Management
- Cash Handling Expertise
- Hiring and Training
- Staff Management
- Verbal and written Communication
- Customer service excellence
- Food Safety
- Strong client relations
References
- Joseph Balon, Safeway Manager, 14807688937, jbalon04@gmail.com
- Susan Yeagley, Subway Store Owner, (602) 920-9209, susanyeagley@gmail.com
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native/ Bilingual
Polish
Professional
Timeline
Backroom Associate
Safeway
01.2023 - 04.2023
Assistant Manager
Subway
06.2021 - 01.2024
Bachelor of Science - BACHELOR OF SCIENCE IN NURSING (BSN)
Arizona State University