Summary
Overview
Work History
Education
Skills
Timeline
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Michal Pitman

Sumner,WA

Summary

Adept at managing high-stakes environments, I leveraged my situational awareness and organizational skills at FAA/Department of Transportation to enhance air traffic safety and efficiency. My ability to maintain composure under pressure and execute precise decision-making significantly contributed to operational excellence, demonstrating a strong blend of technical proficiency and soft skills.


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

23
23
years of professional experience

Work History

Office Manager

Pitman IMP LLC
09.2020 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.

Air Traffic Controller

FAA/Department Of Transportation
09.2001 - 06.2016
  • Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
  • Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
  • Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 250+ flights per day.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 500+ flights per day.
  • Enhanced safety by effectively managing air traffic in high-density airspace.
  • Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
  • Researched continually to stay up to date on new FAA rules and policies.
  • Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
  • Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
  • Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
  • Used radar and radio communications to accurately identify and monitor air traffic.
  • Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.

Education

Associate of Arts - General Studies

Green River Community College
Auburn, WA
08.2001

Associate of Applied Science - Air Traffic Control

Minneapolis Community And Technical College
Minneapolis, MN
05.2001

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Payroll Processing
  • Bookkeeping
  • Account Reconciliation
  • Situational Awareness
  • Composure under high pressure
  • Assertiveness
  • Memory retention
  • Visual Observation

Timeline

Office Manager

Pitman IMP LLC
09.2020 - 05.2024

Air Traffic Controller

FAA/Department Of Transportation
09.2001 - 06.2016

Associate of Arts - General Studies

Green River Community College

Associate of Applied Science - Air Traffic Control

Minneapolis Community And Technical College

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Michal Pitman