Michala Hoes
San Diego,CA
Summary
Eager legal student leveraging extensive customer service experience to excel in legal settings. Known for adeptly handling complex situations with a focus on problem resolution, contributing to improved workflows, and maintaining safety and compliance in all interactions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Texas Roadhouse
El Cajon, California
08.2026 - Current
Server
Texas Roadhouse
Lubbock, TX
05.2024 - 08.2026
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
Gas Leak Technician
Heath Consultants Incorporated
Lubbock, TX
01.2025 - 11.2025
- Identified and logged potentially life-threatening gas leaks using intense attention to detail.
- Conducted regular inspections to ensure compliance with safety standards and protocols.
- Followed established safety practices to protect against injuries and property damage.
- Collaborated with team members to streamline workflow processes for improved project outcomes.
Server
Giovanni's Italian Restaurant
Copperas Cove, TX
09.2023 - 04.2024
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time
Crew Member
Mcdonald's
Copperas Cove, TX
04.2021 - 03.2022
- Collaborated with team members to maintain workflow during busy periods, managing time constraints effectively
- Followed company policies for food handling, storage, preparation, and presentation consistently
- Operated cash register, handling transactions and providing correct change to customers promptly
Education
High school or equivalent - Legal studies
Copperas Cove High School
Copperas Cove, TX05-2022
Associate of Science - Paralegal Studies
South Plains College
Levelland, TX09-2026
Skills
- Point-of-sale systems
- Cash handling
- Customer service
- Attention to detail
- Multitasking
- Time management
- Adaptability
- Problem solving
- Communication skills
- Open-mindedness
Certification
Food Handler Certification, TABC Certification
Timeline
Server
Texas Roadhouse
08.2026 - Current
Gas Leak Technician
Heath Consultants Incorporated
01.2025 - 11.2025
Server
Texas Roadhouse
05.2024 - 08.2026
Server
Giovanni's Italian Restaurant
09.2023 - 04.2024
Crew Member
Mcdonald's
04.2021 - 03.2022
High school or equivalent - Legal studies
Copperas Cove High School
Associate of Science - Paralegal Studies
South Plains College