Michala Holmes
Gentiva Hospice
Memphis,TN
9
years of professional experience
Professional healthcare coordinator equipped to excel in managing patient triage processes. Adept at streamlining communication among medical teams and ensuring timely patient care. Skilled in assessing patient needs, prioritizing critical cases, and adapting to dynamic healthcare environments. Known for fostering teamwork and driving efficient outcomes.
Work History
Care Coordinator
10 Months- Scheduled visits for Registered Nurses, Social Workers, and Chaplains, facilitating timely patient care at start of benefit periods.
- Ordered durable medical equipment (DME) for incoming patients, ensuring accuracy and timely delivery.
- Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion
- Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends.
Patient Care Coordinator
2 Years 1 Month- Managed over 100 high-volume incoming requests, medical records, patient registration and scheduling tasks with strong attention to detail, enhancing patient service experience.
- Resolve issues related to prescriptions and insurance/pharmacy authorizations.
- Verified patient demographics, insurance information, and eligibility for accurate registration records.
- Coordinated patient appointments, referral-related activities, and follow-up needs while communicating with physicians, nurse practitioners, physician assistants, and clinical team members.
Patient Support Specialist
3 Years 4 Months- Scheduled and confirmed new patient appointments, follow-up visits, referrals, and other clinical services while considering provider availability, patient needs, and scheduling requirements.
- Assisted with insurance eligibility and benefits verification and communicated authorization or coverage requirements to patients and appropriate members of the care team.
- Coordinated with specialty pharmacies, pharmacies, providers, and patients to address prescription, refill, authorization, and medication-access issues.
- Reviewed patient requests to identify referral requirements, missed appointments, follow-up needs, and medication access concerns.
Technical Support Lead
2 Years 7 Months- Lead team training initiatives, boosting efficiency and enhancing new hire integration
- Resolved customer issues remotely, ensuring clarity and achieving high satisfaction levels.
- Evaluated team performance, identified growth areas, and implemented coaching strategies to enhance skill development.
- Led team training initiatives to improve onboarding experience and support new hires in adapting quickly.
Education
Bachelor of Science - HealthCare Services Administration
Associate of Science - Medical Billing
Skills
Healthcare Call Center
High-Volume Inbound and Outbound
Specialty Appointment Scheduling and Scheduling Coordination
Computer Proficiency and Tech Savy
Patient Registration and Medical Records
EHR/EMR (Epic
NextGen
and Athenahealth)
Microsoft Office
Patient-Centered Customer Service
HIPAA and Medical Terminology
Referral Coordinator and Prior Authorization
Insurance Verification
Patient Data Documentation
Timeline
Care Coordinator
Gentiva Hospice
10.2025 - 08.2026Read More
Patient Care Coordinator
Sutter Health
09.2023 - 10.2025Read More
Patient Support Specialist
Gebbs HealthCare
05.2020 - 09.2023Read More
Technical Support Lead
Apple
08.2017 - 03.2020Read More
Southern New Hampshire University
Bachelor of Science from HealthCare Services Administration
Read More
Ultimate Medical Academy
Associate of Science from Medical Billing
Read More