Michalina DeZinna
Whitestone,NY
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
OPTUM
01.2025 - Current
- Oversaw patient check-in and check-out
- Directed high-volume scheduling and insurance verification processes.
- Managed prior authorizations and surgical scheduling
- Coordinated with providers during patient examinations and clinical procedures.
- Documented patient histories and vital signs to ensure accurate records.
- Administered scheduling and inventory management for exam rooms.
- Fostered effective communication between patients and care teams to improve service delivery.
PATIENT LIAISON
ASPCA
07.2024 - 01.2025
- Oversaw documentation of surgical notes in real time.
- Coordinated appointment scheduling and payment collection processes.
- Facilitated patient restraint while demonstrating exceptional multitasking and attention to detail.
FOSTER CARE ASSOCIATE
NORTH SHORE ANIMAL LEAGUE AMERICA
01.2024 - 07.2024
- Directed foster placement initiatives to enhance animal welfare.
- Oversaw health record management to ensure accurate documentation.
- Developed comprehensive training materials for staff and volunteers.
- Crafted effective communications to promote programs.
- Supervised animal care and enrichment activities to improve quality of life.
PATIENT CARE COORDINATOR
NORTHWELL GOHEALTH URGENT CARE
11.2022 - 01.2024
- Oversaw the accurate recording of medical and administrative data to support hospital transfers.
- Directed inventory management in exam rooms .
- Coordinated patient intake processes, ensuring accurate documentation and timely service delivery.
PATIENT CARE COORDINATOR
PROFESSIONAL PHYSICAL THERAPY
05.2022 - 11.2022
- Scheduled appointments, registered new patients, reviewed insurance benefits, and collected copays, deductibles, and coinsurance.
RETAIL SALES LEAD
T-MOBILE
02.2021 - 06.2022
- Resolved device and billing issues, managed inventory, and supported team leadership.
- Led sales floor operations, ensuring optimal customer service and engagement.
CUSTOMER SERVICE ASSOCIATE
WALGREENS
04.2020 - 12.2020
- Provided customer service, assisted with inventory, merchandising, and transactions.
RETAIL SALES ASSOCIATE
OLD NAVY
08.2019 - 05.2020
- Assisted customers, maintained store appearance, and met brand performance goals.
Education
High School Diploma -
VERITAS ACADEMY
FLUSHING,NYSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR
- Phlebotomy
- CPR
Certification
- CNA CERTIFICATION DEC 2023
- CMA CERTIFICATION NOV 2025
- AHA BLS CPR CERTIFIED
Timeline
MEDICAL ASSISTANT
OPTUM
01.2025 - Current
PATIENT LIAISON
ASPCA
07.2024 - 01.2025
FOSTER CARE ASSOCIATE
NORTH SHORE ANIMAL LEAGUE AMERICA
01.2024 - 07.2024
PATIENT CARE COORDINATOR
NORTHWELL GOHEALTH URGENT CARE
11.2022 - 01.2024
PATIENT CARE COORDINATOR
PROFESSIONAL PHYSICAL THERAPY
05.2022 - 11.2022
RETAIL SALES LEAD
T-MOBILE
02.2021 - 06.2022
CUSTOMER SERVICE ASSOCIATE
WALGREENS
04.2020 - 12.2020
RETAIL SALES ASSOCIATE
OLD NAVY
08.2019 - 05.2020
High School Diploma -
VERITAS ACADEMY